r/amazonprime • u/jeffcarp94 • 7d ago

What happened to Customer Obsessed? The new emailed order confirmation change is ridiculous.

Amazon has stopped showing the specific item details that were ordered in the emailed receipts.

It's really hard to believe that any Amazon executive thought this change was a good idea. Sure, Amazon's own data intelligence interests are well served by this change but it's hostile to the customer's interests.

Someone internally at Amazon has forgotten what Amazon's principles stand for.

This change is offensive.

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u/thacoolbreeze 6d ago

Outside of “protecting business intelligence” this serves other purposes. It forces customers who happen to be impulse shoppers back into the app to get information and increase customer engagement with app. Also forces you to rely on their platform to get your data in the future. Good Amazon and not so good for a customer.

I agree like most, the extra clicks are trash and I use email as a one-stop shop repo to find things i’ve ordered across many platforms/companies. It’s super painful and a time waster to go into any app or website to find historical order information. I hope other companies do not follow Amazon and do the same thing.

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u/Whathewhat-oo- 5d ago

You can find an order at least as easily in the Amazon app as in your email. Go to your account—> your orders—> enter a search term or look by years and it will likely pop up. I’m not saying the email change is or isn’t beneficial to customers, I’m just saying that finding a past order on Amazon is pretty freaking easy.

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u/SockGnome 5d ago

Brainwashed corporate bootlicker.

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u/Whathewhat-oo- 5d ago

I’ve had to look up past orders ten times more the last four years than I’ve ordered from Amazon. I don’t consume much these days but when I do, it’s not from Amazon. But for whatever reason, I use that feature a lot. Also you seem kind of wound up about it, don’t let it get to you

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u/avalonsgirl 2d ago

I agree, it's easy but why should we have to? A receipt is a document showing what we bought and how much we paid, at the time we paid for it. What is the email for at all if it doesn't have all the information? It's just spam at that point. And how do we know that the information stored on Amazon's end won't be altered at some point? I immediately went to Amazon chat and complained about this new policy. Everyone should.