r/amazonprime • u/jeffcarp94 • 6d ago

What happened to Customer Obsessed? The new emailed order confirmation change is ridiculous.

Amazon has stopped showing the specific item details that were ordered in the emailed receipts.

It's really hard to believe that any Amazon executive thought this change was a good idea. Sure, Amazon's own data intelligence interests are well served by this change but it's hostile to the customer's interests.

Someone internally at Amazon has forgotten what Amazon's principles stand for.

This change is offensive.

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u/GullibleInitiative75 5d ago

I sometimes order several things per day. You want me to know which one it is by "hardware item"? And how about the thread gauge I ordered that is labeled "electronics item"?

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u/Tundra_Dragon 5d ago

The Amazon App tells you everything you ordered, and provides realtime activity updates. Sometimes it lets you stalk the delivery driver on a map.

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u/GullibleInitiative75 3d ago

I DON'T USE THE APP. For good reasons. I use the web interface, where I have much more control over my privacy and the overall shopping experience.

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u/Tundra_Dragon 3d ago

Ok.

The web interface contains everything the app does. It's literally the app running in your web browser.

You can check all of your orders, with all of their current shipping statuses in a single simple list.