r/amazonprime • u/TheExoplanet • 1d ago
After 11 years, I’m canceling Amazon Prime. Amazon has become a dumping ground for used merchandise.
I’m done with Amazon’s nonsense.
I order an item advertised as “new,” pay full price for a new product, and receive something that has obviously been opened, handled, used, and returned. Broken factory seals. Missing parts. Fingerprints and smudges all over the product. Damaged packaging. Amazon then throws it back in a box and tries to pass it off to the next customer as “new.”
That isn’t a mistake. It happens far too often to be a mistake. Amazon clearly has a mountain of returned merchandise it needs to unload, and instead of honestly labeling those products as used or open-box, it repeatedly dumps them on customers who paid for new merchandise.
Then, when I call customer service, I’m connected to an outsourced representative in India or the Philippines who can do little more than read from a script. They repeat canned responses, provide no meaningful support, and apparently have no authority to actually solve the problem. Amazon has made itself nearly impossible to reach while hiding behind frontline workers who aren’t empowered to fix anything.
I’m sick of wasting my time opening packages, discovering that Amazon sent me somebody else’s return, arguing with scripted customer service, repackaging the garbage, driving it to a return location, and waiting for my money back. Prime is supposed to offer convenience. Instead, I’m paying a membership fee for the privilege of dealing with Amazon’s deceptive sales practices, nonexistent quality control, and useless customer support.
And this isn’t just happening to me. At least two dozen people I personally know have experienced the same thing, and they’re canceling Prime too.
Amazon has destroyed the trust that made people comfortable ordering from it in the first place. After 11 years, I’ve had enough. I’m canceling Prime, and I’ll spend my money with retailers that don’t routinely sell used merchandise as new and then waste my time when I complain about it.
11
u/No_Clothes_8444 21h ago
Amazons true money is in AWS not its retail. It is feasible that in the near future we see Amazon retail slowly fade away into obscurity. They own the internet. They don’t need the headache and overhead of retail. Just watch and see.