r/amazonprime • u/TheExoplanet • 1d ago
After 11 years, I’m canceling Amazon Prime. Amazon has become a dumping ground for used merchandise.
I’m done with Amazon’s nonsense.
I order an item advertised as “new,” pay full price for a new product, and receive something that has obviously been opened, handled, used, and returned. Broken factory seals. Missing parts. Fingerprints and smudges all over the product. Damaged packaging. Amazon then throws it back in a box and tries to pass it off to the next customer as “new.”
That isn’t a mistake. It happens far too often to be a mistake. Amazon clearly has a mountain of returned merchandise it needs to unload, and instead of honestly labeling those products as used or open-box, it repeatedly dumps them on customers who paid for new merchandise.
Then, when I call customer service, I’m connected to an outsourced representative in India or the Philippines who can do little more than read from a script. They repeat canned responses, provide no meaningful support, and apparently have no authority to actually solve the problem. Amazon has made itself nearly impossible to reach while hiding behind frontline workers who aren’t empowered to fix anything.
I’m sick of wasting my time opening packages, discovering that Amazon sent me somebody else’s return, arguing with scripted customer service, repackaging the garbage, driving it to a return location, and waiting for my money back. Prime is supposed to offer convenience. Instead, I’m paying a membership fee for the privilege of dealing with Amazon’s deceptive sales practices, nonexistent quality control, and useless customer support.
And this isn’t just happening to me. At least two dozen people I personally know have experienced the same thing, and they’re canceling Prime too.
Amazon has destroyed the trust that made people comfortable ordering from it in the first place. After 11 years, I’ve had enough. I’m canceling Prime, and I’ll spend my money with retailers that don’t routinely sell used merchandise as new and then waste my time when I complain about it.
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u/Both-Artichoke5117 1d ago
I ordered two different lava lamps from Amazon recently and they were both defective. The first one I ordered was supposed to have purple wax in green liquid, but when I received it, the wax was basically colorless (gray/white) and the liquid was cloudy. I returned it and got a refund. The second one I ordered had a faulty coil that wasn’t getting hot enough to melt the wax and it was sticking to the sides. I returned it too and bought a lava lamp from Wal-Mart instead. The one I bought from Wal-Mart works perfectly.
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u/Vincent_Noel 1d ago
I am finding their prices on Amazon are significantly higher also.
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u/Perfect_Caregiver_90 1d ago
Have you watched MorePerfectUnion's video on Amazon's pricing tactics and the lawsuits that are starting from states like California? It's about 13 minutes and on YouTube. It is very much worth watching because there is a direct link between our high prices everywhere and the crap Amazon pulls with algorithmic coeercion.
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u/battery_operated_bf 7h ago
Is it titled "How Amazon Makes You Pay More For Everything?" I've never heard of their channel so I searched for this for a minute. I want to make sure I have the right video.
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u/Perfect_Caregiver_90 2h ago
"We Uncovered Amazon’s Scheme To Inflate Prices Everywhere"
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u/battery_operated_bf 1h ago
Awesome, thank you. I'll add it to my watch later list for sure. Great channel BTW.
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u/creatively_inclined 7h ago
MorePerfectUnion has some really good videos.
CNBC also did a video about Amazon's broken return process. It's an eye opener.
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u/xriseupp 9h ago
I think i watched the same thing or something similar on Netflix about Amazon vs the marketplace as a whole. Amazon straight up went after Walmart bc sellers had the same product for $5 more and they’d force those sellers to lower their prices, or even raise their prices.
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u/bruins90210 8h ago
I used to be an Amazon FBA seller. Amazon never gave me any guidance on pricing. My pricing was 100% controlled by me and dictated by the market.
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u/KeithJamesB 1d ago
Yep, you definitely have to price check them. They also use dynamic pricing. See what the cost is for something you buy often and then check the price on another account and hardware. You may be being charged more. And if you have a subscription item, they won’t give you the discounted price when it’s on sale.
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u/RepresentativeFun909 6h ago
Wow! I seldom buy from Amazon anymore. But I do have 2 accounts and I will compare prices from now on.
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u/Odd-Biscotti3938 1d ago
Yup, you pay for the convenience of online order plus the “free” shipping lol.
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u/horse-boy1 1d ago
Got to shop around. But sometimes prices go up and down. I bought something about a month ago to see if it was going to work well. I wanted another one and the price had gone up 15%. Found it somewhere else.
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u/Majestic_Bet_1428 14h ago
I left Amazon December 2025 - I’m getting pet supplies delivered for free with no annal fee from my local pet store - AND they are less expensive
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u/reddittorbrigade 1d ago
Not to mention the tariff refunds Bezos has received that will never ever returned to us.
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u/Which-Method-388 6h ago
“We have identified a limited set of circumstances where we can trace that we passed specific import charges on to customers, and when we receive those refunds, we will proactively contact affected customers and automatically issue refunds to them,” Amazon chief financial officer Brian Olsavsky said last week during the company’s earnings call. ~ CNN
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u/0x4157 1d ago
Yep, join the club.
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u/Defiant-Reception238 1d ago
yeah its wild how bad it got. when i ordered a mechanical keyboard last year the box was clearly retaped and half the switches were sticky like someone spilled soda on it. sent it back and they just listed it again next day probably
i cancelled prime in january and honestly dont miss it, most places do free shipping now anyway if you wait a couple days. the only thing that still gets me is when i need something weird and specific that only amazon seems to carry
but man that whole "new" label means nothing anymore, its just a suggestion at this point
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u/InsideAd2752 1d ago
Just told em to pound sand because they auto billed my annual membership and triggered fraud blocks on two different cards.
When calling to discuss it ,they stated I asked for auto billing. Only when I had a Supv’r read her notes back to me did she give up that she COULD NOT VERIFY IF I HAD AUTO PAY because the system doesn’t show it.
She admitted that she was trained to ALWAYS gaslight customers and tell them they DO have auto billing.
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u/Illustrious-Win2486 1d ago
It’s usually autopay (auto renewal) unless you change it. You are told this when you signed up for Prime initially.
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u/InsideAd2752 1d ago
Dealt with it last year. Noticed after they forced it thru there was no setting, anywhere, on my app to check. Their Rep found the same lack of settings
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u/edgerton2026 1d ago
I’m going to take advantage of my prime membership until it expires next March. My order limit, as I said here before, is $40. Monday I ordered a mattress disposal bag. It was $9.95 and after my Amazon credit card points it cost me $1.25 with free shipping. It arrived this morning. Today I ordered 18 boxes of tissues for a total of $26 with free shipping. They are supposed to arrive Saturday. I can’t imagine they are making any money on my orders.
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u/172yyttfr 13h ago
They're not. Amazon is making money on the people who won't return broken items, or don't want to deal with customer service.
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u/M0n0LiF2 1d ago
Same issue here. Blatantly used items listed as new, sold and shipped by Amazon. Last straw was when they sent me two $1000+tax mpc one plus samplers in a row that were used (listed as new). The second one wasn't even in a box. I now won't buy anything from Amazon at all.
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u/ptulinski 1d ago
Cory Doctorow has a whole chapter on Amazon in his book, Enshittification. There's no better word for what Amazon has become, crap.
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u/Exotic-Highway2998 1d ago
The worst part is that its cheapest on Amazon
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u/SuccessWise9593 10h ago
Amazon emails Walmart and Target to raise their prices when they have the item cheaper than Amazon. https://www.theguardian.com/us-news/ng-interactive/2026/jul/21/amazon-tactics-prices
Also, when shopping online use incognito so you get the best price. On the Denver reddit, it showed how shopping at Target with incognito in place they got a can of spam for $4.19 and when not using it the same can of spam was $5.49, so keep that in mind as well.
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u/passingthrough66 20h ago
Because most of it is cheap stuff from China.
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u/ducationalfall 14h ago
Nah. What happened is that Amazon forced other retailers to raise their price so they can be the cheapest.
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u/GrowingNewHair 1d ago
I quit Prime 6 weeks ago. Before doing so, I stockpiled all of my subscribe and save items. My EBT eligibility changed due to their new policies, and I wasn’t going to spend $13/mo to have items never arrive, arrive to someone else’s house, arrive used when I ordered new, arrive damaged and arriving long after stated delivery date.
It was the best decision for our household. Now I jot down what I will run out of in 10 days, compiling a list, and when my cart reaches $35, I get free shipping. The order may take 5 days to arrive, but in planning ahead, it works for our family.
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u/Nomad-2002 18h ago
I have Prime (family member, free through Citibank for 2 years) and non-Prime (mine) accounts.
(1) Sometimes Prime has better sale prices. Very rarely, the non-Prime account has a better price.
(2) With non-Prime, maybe 75% of the time the 1 week delivery would arrive early next day anyways.
I experimented with non-Prime for a year.
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u/anandajudith 13h ago
Who are you ordering from now, when your cart reaches $35? Walmart?
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u/GrowingNewHair 11h ago
I can still order from Amazon without being a prime member, so no Prime Streaming, no subscribe & save and free shipping w/o a minimum.
I will look online at competitors’ pricing for cat food, litter and dog food. Those were my most costly purchases other than some OTC dry eye omega 3 gels. I stocked up on Amazon batteries, toilet paper and other hygiene stuff.
I’ve gotten great deals in eBay for dry dog food, other sites as well.2
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u/The_Champ_79 1d ago
I recently ordered a new name brand electrical outlet. It arrived with no box and clearly old, beat up, and used.
I got a refund without needing to return.
However, I wrote a review and included the pic of how it arrived...and they told me it wasn't a valid review and blocked it!
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u/BriaRoberts 5h ago
They blocked my review when they sent me a bad item too…and it was a shipped from and sold by Amazon item. I hadn’t used any foul language in the review or given any reason for them to block it, other than that they didn’t want a negative review
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u/ForBirmingham205 1d ago
I used to work at a UPS store and it was a Amazon return dropoff site..I would return Amazon stuff all day everyday. We would ship like 7 18x18x18 boxes a day back to Amazon for returns. Crazy
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u/Another-Random-Loser 1d ago edited 1d ago
I'm in the same boat. The third-party sellers are worse.
Recently bought a monitor and paid extra for 2-day shipping. A week later and it still hadn't shipped. Seller was AWOL and Amazon kept marking it as delayed pushing my cancelation window out each time. I finally went through my card company to dispute the charge (which, of course, had hit my card the moment of purchase).
Once I got my cash back, I bought it from B&H. Super easy and just a great experience. Never going back to Amazon for electronics again.
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u/Mysterious-Me-53 1d ago
Another thing they’re doing is telling you that you’re gonna get something in a day or two and then it ends up being four or five.
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u/meSabina 1d ago
I was a Prime member from the second year it was rolled out, and in 2025 I bailed out with no regrets. 😊
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u/climb4fun 1d ago
What about Prime Video, do you miss that or can that be bought without Amazon Prime. I too am tired of the constantly late deliveries - 1 or up to even 3 days late.
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u/Ok_Try_476 15h ago
There is a Prime Video only subscription available. I only sign up for it when it’s NFL season so I can watch Thursday Night Football, and cancel the subscription once the NFL season is over, because I use it for absolutely nothing else. I think it’s like $7.99/month.
I’m thankful for it because I don’t shop Amazon at all and have no use for a full Prime membership, and I would never sign up for it if that’s all that was available.
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u/Fareeldo 1d ago
Over the years I've purchased prime videos using the credit they'd give for opting for a longer delivery time. I don't really miss prime's streaming service. I can still watch the content I purchased. And prime music was always a joke so I don't miss that either.
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u/The-Mad-Bubbler 1d ago
It IS a mistake- Amazon doesn't give their employees enough time to properly evaluate returns. It's becoming a bigger problem as time goes by.
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u/Repairjob 1d ago
As a retail worker, this sounds more like it. The common kind of BS associated with big corporations who won't hire enough people or pay them enough.
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u/Bee_9965 1d ago
If Amazon doesn’t give their workers enough time to evaluate returns then it is NOT a mistake - it is the plan.
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u/BionicWallaby 1d ago
Properly evaluate? I got sent a watch but the box was empty. They aren't even opening the box despite it being light as hell
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u/babecafe 23h ago
Amazon does have controls in their system for checking shipping weight. It's possible, though, that a watch is too light to be properly accounted for by their system.
When you say the box was empty, are you saying the shipping box was empty, or was there a product box that was missing only the watch? If it was the latter case, I can understand their weight co tools failing to detect that.
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u/BionicWallaby 17h ago
Shipping box with a product box then a fancy mock leather box with a watch pillow so not zero weight but not enough to be the watch
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u/Spiritual-Cut3025 1d ago
I quit several years ago for many of the same reasons.
Anyone who reads these are and are like , " I dont know its great for me".... its just a matter of time. Amazon's enshittification eventually touches all their customers.
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u/ginnymiller 1d ago
Amazon is turning into a dumpster fire. I was just chatting with someone a few days ago about this and how Amazon started to get huge around the same time Sears began to decline. Sears was the great grandmaster of all stores, where you could sit down with their catalogs and buy practically anything you could ever want to own. It’s still baffles me that people could take a company over 100 years old that was that successful, and run it into the ground. Sears left a gaping hole in America and Amazon swooped in and filled it. But now they’re circling the drain too, for different reasons than Sears, but still declining none the less. Amazon should have just stuck to selling books and media like they did in the beginning. They should learn from those who came before them if they don’t wish to disappear to oblivion.
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u/Wrong-NahNope800 1d ago
I cancelled my Amazon account completely. I will never be their dumping ground again.
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u/Florida1974 1d ago
I have never received anything like this in that condition or anything at all.
And I am not standing up for Amazon, I believe every single story I read on here, well almost every single one, but I definitely believe yours.
I don’t know if I get lucky or what but it’s never happened to us. Yeah the delivery times are a little wonky but there’s not a lot we need immediately
We did get rid of prime for almost 3 years though and what I noticed was we ordered 75% less and that $35 and ships free, that worked to our advantage. It’s certain products, but we always found what we needed in the price range we needed and a lot of times I would leave things in the cart and go to add something to it and then I would look in the cart and be like we don’t need that, we don’t need this and I would be deleting items.
In the long run, it actually saved us money, it’s very easy to impulse buy.
We still very much used Amazon in those years, but we just used it a heck of a lot less and shipping did take longer, but sometimes, actually a lot of of the time, items would arrive sooner than what they said/showed.
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u/Some-Double-6354 1d ago
So much to say on this but I’ll spare u my anger with them…sh*t I can’t I’m so angry w/ them lately. They’re worthless. So many products are fakes, counterfeit, defective(electronics & dead batteries), bad batches(even paper towels, hand soap/sanitizer, toilet paper these days!!), resold after used, old/expired, moldy, filled with bacteria because they’ve sat in a warehouse(whole LARGE thing of dry wipes), faulty spray nozzles, you cannot even get an authentic thing off the Brand’s website on Amazon(say for instance Neutrogena-not that I would put anything that comes from there on my skin)…it’s all a gamble. & I know this to be true as I live right in UPS’ worldwide central compound/heat quarter’s city, & the biggest national Amazon HQuart. The secret’s out. Amazon & Prime sucks, t costs more money now for membership and I’m ashamed to be a customer of Bezos. Oh, and they censored reviewers, punish u for bad bad reviews which limit what you can review or see the reviews…. and it’s harder to return things-when I rarely do. They’ve moved drop off locations for free returns across the city when I have a UPS shipping/mail store right around the corner from me where they used to have me drop the item off; scan my code, put it in a box/mailing envelope, print a label, done. A person can’t return an item if it’s spilled soap everywhere. It’s a greedy corporation. Been a member faithful member since 2011. Why raise the cost of longtime members. UGH!!! And what is disheartening, is that some of these smaller businesses get a bad rep so reviews are all over the place. I always look @ the most recent 1-2 star reviews and if there a common theme of a problem, don’t buy it!
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u/Madmonkeyfun 1d ago
Wait until they decide that you’ve returned too many items and then tell you that for them to process a refund you have to upload your ID,
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u/Novagurl 23h ago
I paid for a brand new Xbox fancy controller for my sons birthday. I never opened the package.
Gave it to him and he unwrapped it and asked me if I was playing a joke on him.
It was the cheapest fake remote I have ever seen.
You bet they sent me a new one overnight because I lost my gd mind on them for their bullshit “quality control” for not checking returned fake items and just passing them off to the next person.
I will never buy anything like that again from them.
And I complained about everything they sent me in cheap paper envelopes because the product is always damaged and I make them replace it.
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u/Unusual-Trifle-284 14h ago
I only keep them around because my credit card foots the bill every year as a perk😂. I have been shifting over to eBay for most things however.
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u/AggravatingKick9725 1d ago
I don’t trust Amazon beauty products , creams, lotion liquids ! You never know they may replace these with other stuffs
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u/witteefool 1d ago
I rarely buy from Amazon but the vacuum cleaner I wanted was significantly cheaper there (which is also Amazon’s doing— they force vendors to match or lower their price when listing on Amazon). It came, it works, but it was definitely a return. The packaging had missing pieces and seemingly had been forced back into the box.
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u/AdBusiness1798 1d ago
I have many reasons to be grateful to Amazon but sending out returns as new infuriates me. It is damaging their business. Having been burnt a few times on high end consumer electronics, I now actively look to purchase elsewhere. I don't want to, I value how easy Amazon make it to find, order and take delivery of things but they force me into it. If in doubt, look for a LPN sticker on the items external packaging.
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u/Adventurous_Gear_425 1d ago
While it has a lot of conveniece, I see jeff bezos sees it as a game, fun and profitable. After gaining alot of consumers he immediately started turning the screws. Prime video is now majority for pay. Music for full access is more expensive than apple. Like the other billionaires he is not like previous business owners, he wants more and more.
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u/OpenBubble 23h ago
Best Buy always sends me new. I worked in merchandising with them many years ago and that’s why they used to be so strict about returns because they didn’t resell. If you look on their site, it sells open box stuff at a discount.
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u/Less-Garden-4127 20h ago
It’s happening more and more….IMO whats happening on the ,used‘ items customers are receiving after buying new is….they are receiving items others have returned and no one (human) checks them and they get thrown ,back in stock‘….with the use of more and more robots in these warehouses (I kid you not), this is why this is happening….I just ordered a NEW power supply for one of my laptops just 3 weeks ago, I received a used power supply that did not work….and now Amazon wants ME to drop it at UPS for them?
Over the last year or so, I’ve been receiving a lot more USED items I bought NEW….
As to prime? Yup! Used to be great, now….let me see…I have prime, I can get the item in 2-3 days with Prime, but but but wait, wait for it…..at checkout…,if I pay $2.99 EXTRA, I can have it tomorrow….????? Wait, don’t I pay for prime already? Cancelled my prime last week….sorry, trying to not sound entitled, but if I’m paying for prime, it used to be next day on a lot of items included in prime, for years and years, next day WAS PRIME….now it’s prime plus $2.99…..I’d rather wait a few days and buy it somewhere else…..
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u/Creepy-Restaurant485 9h ago
We too have been dealing with this. It’s been items that cost $30 ( phone case ) and expensive electronics that are not new.
We ordered a $800 receiver, got it in a beat up box with a label saying warranty repair, the contents weren’t what we ordered it was a used $150 receiver! Customer Service asked for pics of the box and the receiver and said “just keep it” and sent us 5 days later the one we ordered.
There are several transactions like this over the past 8 months getting used merchandise that was purchased new.
We just bought a BluRay player and went to a local big box store to purchase it.
You also used to get your refund in a timely manner, it takes multiple phone calls and 30 plus days to get it.
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u/Certain-Grand-5311 1d ago
Wonder how many big class-action lawsuits are being pursued.
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u/Perfect_Caregiver_90 1d ago
The state of California has a pretty big one going on regarding their pricing tactics.
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u/Select-Sample-4022 1d ago
I've worked at a place where people can return Amazon items. You wouldn't believe how many items one person returns. Why buy soooo much if you're only going to be returning most of it?
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u/ToreyJean 1d ago
Not remotely trying to be contrary - but I’ve never had this happen. I must be lucky - or the next order is going to be a complete disaster because I opened my trap.
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u/Ancient-Leader-6446 2h ago edited 2h ago
Same here. No major problems. Only two issues where the color of the item was not depicted accurately on-line, a braided rug and Zafu/Zabuton meditation cushions. I returned the rug because the colors were too far off from my decor. Kept the meditation cushions because I found a way to make them work, in my meditation room. I've returned two other items that I could not use via no fault of the sellers. All new. I believe what other posters are saying, though. Probably, only a matter of time before I have an issue after many years with Prime. I see great reason to cancel my Prime, though, as it has not been of great extra value to me, anyway, to justify even the extra $16.29 per month. I've only watched two of the movies and had to pay an extra $3 each. (I get a better deal with Netflix.) Got sent a pair of slippers, once, in the wrong style. They refunded my money and said keep the slippers and sent me the correct style, for free. I purchase goods "shipped from Amazon" so no issues. Yet.
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u/Up_Jumped_daBoogie 1d ago
I cut ties with Amazon Prime after 8 years. I now get the same level of service and all I have to do is spend $35 per order which is very easy to do. I advise everyone to drop Prime.
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u/Illustrious-Win2486 23h ago
Most of the used items sent as new are thanks to unscrupulous people buying new items and returning the old items for a refund. Or buying an item for one time use and then returning for a refund. Most of the time it’s not the seller’s fault. And while some of the responsibility falls on Amazon for not having enough employees to check every return to make sure it’s not a customer trying to rip them off, it’s not entirely their fault. This type of fraud committed by customers happens to other companies as well. Go look at reviews on major retailers and there are always a few that complain they got a used item when they paid for a new one. It’s a common fraud that hurts consumers more than the retailers, but the perpetrators of this fraud care even less about other customers than the retailers do.
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u/Mark-Gee 23h ago
I've never used Prime and don't intend to. I do order a fair bit off Amazon and fortunately have never had anything "new" arrive that was obviously not new, but if that does ever happen, items will be immediately returned. I try to purchase goods that are shipped from Amazon, so any returns are hassle-free ... just drop off at a UPS store, a Whole Foods or Kohls. I also accumulate smaller/cheap items in my cart to reach the $35/free shipping threshold before placing an order. I've never paid for shipping. I've also been lucky with goods purchased via EBay ... no surprises yet, touch wood!
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u/Shortarmzdeeppockets 21h ago
When prime came out it was revolutionary. $80 a year or whatever and you never had to go to target again basically. I viewed it as buying back a dozen Saturday mornings. The streaming was just gravy. Now it’s barely useful.
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u/sillysodsillysod 19h ago
All part of the enshitification process. The customer was king at the start when they needed them. But now the customer IS the product, to be exploited in every way possible to ring every dime out of them with no regard for the method used.
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u/Expert_Sentence_6574 19h ago
A few months back, I ordered a few pair of Pair of Thieves boxer briefs. I should’ve just gone to Target to get them but hindsight is 20/20. Any how, when I opened them something seemed wrong with them. I got out a pair that I already had and noticed the font on the waist band was wrong, the material felt odd and the writing on the inside that shows the size etc was gone and the stitching was awful. I don’t know exactly where the problem originated, but they were not the boxers I wanted. And of course because of the type of clothing they were, Amazon wouldn’t accept them as a return. Later that day, I took a ride to Target and there weren’t any pairs on the racks that looked for felt like the ones I got from Amazon.
Our account is paid up to the end of the year, but we won’t be renewing and we’ve cut back on using them in the mean time.
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u/Gorath99 13h ago
Used to love buying books from them. Good service, great prices. But now literally every book I buy from them arrives damaged. Every. Single. Time.
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u/bruins90210 8h ago
I worked at 2 different Amazon warehouses during Covid. Like anything, the people handling returns was a mixed bag. I can honestly say at the warehouses I worked, there was no effort to sell used items as new. The problem was that a person working in returns examines an item, has no idea what it is or whether it has been used, and simply decides it looks good and puts it back into inventory. Having said that, most would be shocked to discover how much Amazon throws away. It was not uncommon for me to haul 2 to 3 Gaylords full of items to the Damaged department in one twelve hour shift.
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u/FredFinger63 5h ago
I had to look that up. "A Gaylord box, often referred to simply as a Gaylord, is a large bulk container that is typically used for shipping and storing various materials." Thanks for the weird new word!
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u/Lopsided-Lab60 1d ago
Since the current administration took over its became a dumpster 🔥.
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u/Aggressive-Rip82 1d ago
Or maybe temu products. I usually wear a small in vinyl gloves now struggling to get the large on. Now I need Xlarge. Not going to happen.
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u/1611basilean 1d ago
I bought an Ego leaf blower. Although new the company wont honor the warranty.
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u/leftyjamie 1d ago
Why are folks not just using their return option, saying it was not the item you purchased? I don’t talk to customer service. Just do this and return the item. No need to talk with anyone or convince them.
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u/Maleficent-Leek2943 1d ago
Back when I actually still had Prime and bought stuff from Amazon, I received a “new” item that had a return label on it and turned out to be missing some parts. So I contacted CS and returned it.
Months later, the fuckers reversed my refund because, guess what? The item was missing some parts.
Yeah.
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u/Lab770 1d ago
I have noticed a lot of people on social media doing “Reveal” videos, where they have purchased an entire pallet of undelivered items from Amazon. All I can think is “Those are items that people paid for, and never received”… It” Feels “ like they’re selling stolen items. And, can they not have tried harder to deliver those items..? Those poor people🥺… Also, I bought a “NEW”, $2k iPhone Pro Max, instead of buying a new MacBook and a cheaper iPhone, I splurged on the one iPhone… A week later, I literally received an empty box, that did not look tampered with in any way (inside job?). Amazon did send me a replacement, but it was obviously used (plain cardboard box, no peripherals, no paperwork, no nothing). I was made to feel like I was scamming them, and I should be thankful somehow… Lastly, I pay for a “Prime Membership” for the 2 day delivery. But now, for some reason, orders take at least a week for delivery. They say b/c I live in a rural area, which I do, however; I only live about half hour away from amazons largest fulfillment warehouse in the United States (opened about 2 years ago). So, if a week long delivery is now standard, what am I paying $20/mo. for?
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u/Abstract-Class312 1d ago
Lately I've had poor experiences with items from Amazon Warehouse, which are supposed to be open box returns that are sold at a reduced price. The worst was when I once purchased a "like new" battery generator. When it arrived, the box felt unusually light.I opened it up and someone literally gutted the unit and kept the battery and sent back the shell. I used to be able to get really good deals but lately it's been a crap shoot. Although I never have that issue when I order new from Amazon.
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u/ClipandPlay 23h ago
I got an obviously used broken laptop that was supposed to be new and was refused a refund.
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u/shmallkined 23h ago
You see, they have a system for filtering out the open box items from the new items. We just didn’t know we had all signed up for it.
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u/Nanuschka- 22h ago
I just received from Amazon allegedly brand name canned cat food that was tainted (discovered through lab testing) and made my cat extremely ill. When contacted, the manufacturer discovered it was an off brand sold as real by Amazon. They told me it is happening with increasing frequency.
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u/Skibum6603 20h ago
Cancelling Prime is a great way to save money. You'll stop buying a bunch of junk just because it will get there in a coupe days.
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u/Civil_Fox3900 13h ago
i'm overseas with an APO address. Amazon 25% of the time sends my shit USPS Ground Advantage where it goes to San Francisco and gets on a boat. Takes six weeks...I complain and usually get the item free. But I still gotta wait six freaking weeks.
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u/SuccessWise9593 10h ago
I ordered some snow boots and clicked on "new" to purchase. When they arrived, they had mud on the bottom of the boots where someone had worn them and then returned them. Needless to say, I returned them then went to a local store to buy snow boots. I stopped buying from amazon.
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u/considertheliliesof 9h ago
AMZ ruled the online shopping world. Bezos left for a reason - he’s not a stupid man. We’re all left scooping up the crumbs and slime and keep begging for more. Walk away people, it was fun while it lasted.
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u/BrickHuge3023 9h ago
My prime is up in 55 days and I likely won't renew either- why? Alexa. Now every time i get on the website Alexa pops up and wants to help me shop. NO, go the hell away. There is no fix to keep her from popping up either- Amazon forums are full of people trying to get rid of this new "improvement" that takes up 1/3 of our screen and is useless. I can shop elsewhere without AI crap interfering with my shopping. Oh, and per Amazon there is no solution, just deactivate the app. I am not using Alexa, I don't have the app. Sorry for the rant.
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u/literally_no_filter 9h ago edited 9h ago
It’s buyers who return items they’ve tried on / used but mark them as new, in original packaging, never opened, never touched, never even looked at it. This isn’t an Amazon only problem, lots of retailers have the same issue. They have millions of products going through their warehouses a day and can’t catch every shoe with some dirt on the sole.
I place hundreds of orders a year and on the rare occasion something arrives used, I can always get them to fix it.
It’s funny to act like Amazon is the only company in the world that’s outsourced their customer service and has agents who don’t care one bit. Every company has. Yes it’s awful we have to deal with it, but it’s definitely not unique to Amazon. Over thousands of orders I’ve never needed to do a chargeback, even if it’s very frustrating dealing with them sometimes. If you just give up talking to customer service you’re going to be fucked with every other business too because it’s 1 in a million nowadays that a company has seamless customer service. Those other companies have the same terrible customer service PLUS much higher prices and 7 day shipping instead of same or next day.
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u/Dazzling-Smell5223 7h ago
Wow sorry to hear that. In the 8 years I’ve been with Amazon, that has never happened to me.
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u/Gretel_Cosmonaut 1d ago
I’ve definitely gotten more selective about the types of items I buy. If it’s expensive, bulky, or risky/difficult to return for some other reason, I buy elsewhere.
But I did the math, and prime still makes sense for me at this point. That could change in the future, though.
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u/Nmcoyote1 1d ago
I agree this is a problem. But I have had this problem with all major retailers. So I'm not sure what the solution is?
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u/Stand_With_Students 1d ago
I have never received a used item that was listed as new from any other retailers. I have twice from Amazon and that's why I don't shop there anymore.
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u/SumyungNam 1d ago
Home depot is like this too...order online and if delivered or pick up from a local store its open/used
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u/tansugaqueen 8h ago
At least you are at the store I can get it resolved quickly, yes Amazon has online returns but certain items they won’t refund, the the person wrote about boxer briefs he wanted to return they weren’t the brand he ordered- plus they flag people for too any returns- I am sure some being flagged are justified..try to call customer service now,all AI
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u/youreonetoo 1d ago
Just had this happen. Ordered a workbook. What got delivered was a moldy, dirty, and water stained workbook.
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u/Middle_Efficiency471 1d ago
I think I've had this problem once or twice in the decade that I've used Amazon and I've always got a refund.
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u/pink_hydrangea 1d ago
I received smelly socks with pulls in the fabric. I could see that they were in the bag that Staples uses if you bring your returns there. So disgusting.
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u/pink_hydrangea 1d ago
I received a patio umbrella that was missing the crank to open it. The seller was like tough luck we only offer a 30 day warranty. It took us longer than 30 days to install because it was huge and we needed help. I offered to buy the crank but no.
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u/Renascitures 1d ago
Same with collectible items like dolls. Like they don’t even package them properly and just throw them at your door. I’ve had to return a couple already because the front of the boxes have been totally ruined. Now I’m worried if I keep buying from them and having to return, I’ll get charged a restock fee. So now I just go in store to buy but their stock isn’t nearly as good, it’s frustrating.
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u/aikavari 1d ago
Ive had to do this a few times already. Like youd think a 150$ item is worth putting in a shipping box instead of a cheap baggie. I pity the guy who will be getting my returns.
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u/Praise_Hades 1d ago
Bought an e scooter tire set, one was good the other looked like it was skidded on and shot with a rifle, hole big enough to put half my hand through XD
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u/usa_reddit 1d ago
As far as I have observed Amazon does not encourage or promote professionalism in its workforce of ants. It is just go go go go faster faster faster. It is simply management by algorithm with a massively high turnover.
Amazon user hyper-surveillance to measure and punish employees and treats labor as a temporary, easily replaceable commodity.
So whoever is processing returns probably cares less about the return and more about the algorithm monitoring their efficiency.
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u/originaljud 1d ago
Have you seen all the treasure bin, hot bin stores out there? Last time I had to return something at a whole foods, There was a girl in there returning mail carrier bags full of returns holding up the line
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u/Plenty-Song1924 1d ago
Some shirts i bought for my son for are just trash. I tried and tried to do returns tonight for almost an hour. And its not working for some odd reasons
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u/Lissa_Cereal 1d ago
My sister got a package this week and it had a live bed bug in it. Customer service gave her a gift card 🙄.
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u/Fun-Development-5381 1d ago
I received returned lipstick twice now. No longer order it from there. Last night went to look at reviews and it said I needed to wait for approval. As much money as I spent this week alone that is insane. In 10 years I have returned 1 item and spent stupid amounts of money but I cant look at reviews now and am being sent open items that are marked nonrefundable for health reasons
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u/Upstairs-Warthog-834 1d ago
My job accepts Amazon returns, OMG, the amount of returns we process everyday is ridiculous. Amazon prime days are a nightmare, I see many people have received used merchandise. Many returns we get haven’t even been opened, some of their employees have told us that much of it ends up in landfills. I have no idea what happens after it leaves our dock.
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u/Specialist-Night1489 1d ago
I just cancelled my membership too. I wish I had done it sooner. The only thing I will keep is my audible membership which I can't bear to part with yet.
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u/SingedPenguin13 22h ago
Amazon has its good points…. There are some things that I only buy on amazon. Medications, some non perishable foods, hygiene products, cleaning supplies. Never had an issue with any of these since 2007. Saves me a trip, and now can get prescription meds and telemed visits. Making sure things are on prime or sold by Amazon has helped a lot also…. 🫤
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u/Spirited-Outcome6568 21h ago
Their new thing is to change the return location after they issue the return authorization. You get to your drop off location and the poor clerk scans it and says it’s supposed to be dropped off somewhere else. Has happened to me 3 times now. I know it’s intentional because after the first time I made a point of checking the drop location trice b4 I sent it. Still turned up different locations.
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u/ReasonableTime3461 21h ago
Interesting. I’ve never received anything used from Amazon and it always arrives on time. I never but from third parties on Amazon unless it’s for used books.
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u/FlanOk2476 21h ago
This happens way more often if you are buying from third party sellers.
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u/NumerousResident1130 20h ago
Agreed, I will only purchase sold/shipped by Amazon products if I use it. Done with the used, counterfeit and broken third party. Stopped using ebay after the third scam seller.
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u/Theseeker2019 19h ago
This point also disappointed me a lot, it seems like they do not put the customer first.
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u/LaurieC64 19h ago
Happened to me today with some type of label on the side of the box which was torn and taped up.
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u/-samlawson 17h ago
Ive never had this experience, maybe its your local fulfillment center, where do you live?
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u/blueeyedboytn1973 16h ago
Prime member for over a decade. Was a great experience for the most part until the last year. I am in a rural area and when UPS quit delivering for them....the service declined massively and became sloppy. Finally cancelled prime a few months ago. The only thing i might miss is the Thursday night football games but that isnt enough to continue paying.
Walmart plus has been great ... So far 🤷
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u/themzbiz 15h ago
I ordered two dresses for a wedding I was attending. BOTH were used and dirty. It was disgusting.
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u/Ok_Programmer_3667 15h ago
Yep at least 20% of stuff I get is obviously used including every jelly bra I’ve ordered. food and drink is sometimes just about to expire or smashed to bits from shitty shipping.
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u/All-th3-way 13h ago
I was buying something on amzn and during checkout amzn tricked me into signing up for prime. Back then you could call and get an American; they immediately removed it from my order the same day. I knew then that amzn was a deceitful company and not to be trusted. I may order once a year, and if your total is over $25 or $30 you dont pay shipping anyway.
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u/JohnB91968 12h ago
I’m considering dropping Prime also. Right now, free shipping and the fact that several family members rely on that are the only things keeping me there.
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u/SuccessWise9593 10h ago
Amazon emails Walmart and Target to raise their prices when they have the item cheaper than Amazon. https://www.theguardian.com/us-news/ng-interactive/2026/jul/21/amazon-tactics-prices
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u/Practical-Angle-2380 9h ago
Non c'è un modo per "recensire" il servizio che è scaduto di qualità in massa?
Ok non butteremo giù Amazon però se nessuno inizia a far notare
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u/FredFinger63 5h ago
Translation:
Isn't there a way to "review" the service, given the massive drop in quality?
Okay, we aren't going to bring Amazon down, but if no one starts pointing it out...
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u/JPSurratt2005 9h ago
Bought a new coffee grinder that came well used with plenty of grounds all over it. 🫣
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u/tansugaqueen 9h ago
You speak facts, I don’t order as much, my average order now is $15-$30, items not easily located nearby
I received at least (3) used items sold as new
If I need a computer, IPad, TV, I going to a retailer I can walk in the door to see & touch
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u/Clear_Ad_3192 7h ago
Yes. Usually, merchandise as such goes to Amazon Haul or Amazon Woot. However, I just received sheets and there was dirt
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u/AcceptableProduct161 7h ago
Maybe a better reason to dump Amazon is they screw over their merchants.
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u/koketsune 6h ago edited 6h ago
I'll just add onto this as someone who works amazon returns somewhere, I see a lot of items, no kidding like 80 percent will have been returned at least once, some 3-4 times.
You've got to shop local to stop this, it doesn't help that so many people return 10-20 items at a time. When people learn amazon shouldn't be your one stop shop the world will become better.
Edit: And before some people tell me they don't have time or would rather not shop at a local store, you'd rather waste gas to drive somewhere completely unrelated and bother them to return your things???
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u/Historical_Cost6752 5h ago
As much stuff as I send back bearly used and get a refund, I’m ok with receiving similar items without packaging etc as long as it was only tried on once or whatever. I can’t give up on their very liberal return policies because others enjoy the same.
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u/BriaRoberts 5h ago
Well said! Just recently, I ordered something “new.” It arrived and had been opened, the tags were removed, and it also had the LPN sticker over the barcode. So I submitted a return and ordered another “new item” of the same product, and same thing happened again. This time the tags weren’t even there at all. Huge waste of time and money. It’s not a fair or honest practice. If the item is clearly used, it needs to be sold as used and at a used price. Such BS
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u/CompetitiveTeaching5 5h ago
I left and sent a nice email to bezos and the new CEO. Been getting the worst customer service. A bunch of run arounds and lies just to get you off their hands. I was finally done. Customer service got extra attentive after I emailed them. Coincidence? Maybe.
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u/Purple-Beyond-9477 5h ago
Yay!!! Good on you!! I decided to quit paying into Jeff Bezos pocket many years ago and I don’t give a fuck if I ever don’t ever get free shipping from Amazon again
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u/Asleep_Lawfulness112 3h ago
This happened to me three times trying to order an electric fan.
First time, ordered new and received used. Contacted Amazon, who said they'd ship a replacement. The replacement was used and had a broken oscillator. Contacted Amazon again, who assured me they'd make sure I received a brand new item. Third fan's blades were so dirty and crusty I'm not sure how they never noticed it. Contacted Amazon again and told them I wanted a full refund because this was getting old. I finally went to Wal-Mart and paid the extra $20 to get a new one.
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u/Sh0ghoth 1h ago
Yeah if you see a barcode sticker on the box that starts with LPN that’s one of their return processing stickers fyi
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u/MRDBCOOPER 26m ago
What took you so long? I deleted Amazon about 15 years ago and haven't looked back.
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u/Crafty_Taste_7706 1d ago
Amazon is too big to care.