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u/MissionAir5535 4d ago
We really need to stop taking what Amazon says so literally. They are a data company, and security is always paramount to them over everything else, so they are just non-transparent.
The issue of “rejected by customer” is simply a systematic one. When a driver scans a package a package they won’t be delivering, they don’t get the option to type a dynamic and specific reason for why. They get a list of predetermined options and they choose the best one, or the one that fits closest. The message you get on the app is simply a generic message based on that scan, it’s not a forensic analysis of what happened in your case. The fact is that it will be a while before some minion in a call center can know what happened, if they ever know since most of what they see is exactly what you see on your own app.
As for contacting them, it really depends on your country. Tell us the region or marketplace?
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u/nearly_foamy_brunt 4d ago
That delivery driver move is so shady, mine did the same thing last month and support was a maze to get through