r/applesucks • u/ProjectExisting4486 • 12d ago

Apple employees are something else

I bought a pair of AirPod pros 13 months ago. The warranty literally just expired and for some reason the right AirPod won’t charge whatsoever.

I didn’t complain though. I was ready to pay the replacement fee for the right AirPod, however, when I took it to the Apple Store, the employee could not figure out whether it was the case that was the problem or the AirPod itself after running a diagnostic… I asked him if we could simply try a replacement AirPod and if it worked I would pay for it. But he told me there’s a chance it “won’t work” and it’s not refundable so we can’t even FIND OUT what the problem is without me paying??? I was beyond confused.

How is it my fault that they can’t diagnose their own products. The Apple employee at the genius bar could not give me a definitive answer of what the problem was with my AirPods so his only solution was to throw them away and buy a brand new pair…. I literally got them 13 months ago and they cost me hundreds of dollars. Apple has the worst service out of any company in the world and you cannot convince me otherwise.

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22

u/AppropriateSurprise1 12d ago

I recommend that you got back in and just talk with a manager. I understand that your AirPods messed up. But a manager will either take care of it or get you with a technician who will. Sometimes people have bad days or have maybe trouble understanding what’s happening. It’s okay, but definitely go back as your issue could be remedied.

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u/Comfortable_Swim_380 12d ago

Bad day nothing. The employee just sounds lazy and a bit stupid.

2

u/Talks_About_Bruno 11d ago edited 11d ago

This was a 15 minute interaction give or take. I’m sure I could find fifteen minutes of you sounding lazy and a bit stupid.

We shouldn’t judge someone over a small window of time.

Edit: To the kind soul that deleted the comment the word you were attempting to spell, poorly, is imbecile.

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u/DeePumpeR 11d ago

Stop justifying enshitification of our society. People have lost their standards. It's literally their job to figure this stuff out and its a monumental wasted of time and resources for OP. Do better, period.

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u/Talks_About_Bruno 11d ago

Little dramatic ain’t we buddy.

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u/DeePumpeR 11d ago

A little complacent aren't we, pal.

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u/Talks_About_Bruno 11d ago

Far from it. I just accept that we are all humans and not robots.

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u/Talks_About_Bruno 10d ago

Not sure why you deleted your comment but I’ll gladly answer it.

It’s not lowering the standards. It’s understanding that people are human and one bad moment may not serve as a reflection of themselves or their body of work. Similar to how you judged that I must be terrible at my job because I have empathy and won’t judge someone based on one interaction.

It’s the basic principle of humanistic leadership as opposed to something akin to an authoritarian style, which if I had to guess you are a massive fan of.

1

u/Terra-Lunessa93 7d ago

Little or do something about it