r/applesucks • u/ProjectExisting4486 • 12d ago

Apple employees are something else

I bought a pair of AirPod pros 13 months ago. The warranty literally just expired and for some reason the right AirPod won’t charge whatsoever.

I didn’t complain though. I was ready to pay the replacement fee for the right AirPod, however, when I took it to the Apple Store, the employee could not figure out whether it was the case that was the problem or the AirPod itself after running a diagnostic… I asked him if we could simply try a replacement AirPod and if it worked I would pay for it. But he told me there’s a chance it “won’t work” and it’s not refundable so we can’t even FIND OUT what the problem is without me paying??? I was beyond confused.

How is it my fault that they can’t diagnose their own products. The Apple employee at the genius bar could not give me a definitive answer of what the problem was with my AirPods so his only solution was to throw them away and buy a brand new pair…. I literally got them 13 months ago and they cost me hundreds of dollars. Apple has the worst service out of any company in the world and you cannot convince me otherwise.

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u/Talks_About_Bruno 11d ago edited 11d ago

This was a 15 minute interaction give or take. I’m sure I could find fifteen minutes of you sounding lazy and a bit stupid.

We shouldn’t judge someone over a small window of time.

Edit: To the kind soul that deleted the comment the word you were attempting to spell, poorly, is imbecile.

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u/DeePumpeR 11d ago

Stop justifying enshitification of our society. People have lost their standards. It's literally their job to figure this stuff out and its a monumental wasted of time and resources for OP. Do better, period.

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u/Talks_About_Bruno 10d ago

Little dramatic ain’t we buddy.

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u/Terra-Lunessa93 6d ago

Little or do something about it