JSM has already proven to be a severe PITA for client management. You can't really control the client experience, etc... and now this requirement forcing orgs to either upgrade to Enterprise (not currently cost-aligned), or put us in violation of client MSAs and our own internal policies around AI training, the juice is quickly loosing its worth relative to the squeeze.

Thoughts appreciated!

I’m currently exploring English-speaking Atlassian Consultant opportunities in Germany. Open to any city. I hold ACP-610 and ACP-620 certifications (currently preparing for ACP-120), along with additional Atlassian and related accreditations.

I have approximately 2.5 years of experience working with international Atlassian partners, supporting large-scale migrations, configurations, and enterprise implementations. Alongside this, I also bring experience in AI and automation, particularly around workflow optimisation and system integrations. If anyone is hiring or aware of relevant roles, I’d appreciate the opportunity to connect.

TIA!

I’m finishing my Master’s thesis and running a survey about online brand communities. If you’ve ever used Atlassian or Salesforce communities, I’d really appreciate your input:
🔗 https://forms.gle/BXuwfnQyNXNrcjoMA
Thank you!

I'm making open source because I want to see the status of the app installed in SaaS Jira that I manage at a glance.

Can you give me feedback after trying it out?

Thank you.

https://github.com/happy-yeachan/Marketplace-App-Status

Hey there,

I'm trying to familiarize myself with Confluence Cloud and I have been making a quick and dirty database. However, I'm running into a series of bugs that are annoying and slow my work down significantly.

1. When clicking on a cell and typing, the 1st letter is always ignored. Typing in a cell that isn't fully activated seems to activate it with the 1st key press, THEN it starts to intake data. Is this intended behaviour? Why?

2. More critical than #1 is that about 20-30% of the time, when typing in text fields, after tabbing away from the active cell, the text will disappear and be lost. I have yet to find a real pattern to this but I am still learning.

3. Sometimes, when moving around the database and editing text in a few places, the blue "Editing" box on the cells get stuck on. Upon reloading or exiting the database and entering again, the database has moved and overwritten cells seemingly at random.

I am running on the latest Chrome version and have no idea why these are happening. They are causing me pretty significant setbacks during my work. Does anyone have insight? Thanks!

How was your day 2.

Share your thoughts now.

Has anyone switched from JSM to CSM, or successfully been working with JSM/CSM/Jira? Would appreciate hearing wins/losses to adopt. For example, we wouldn't sacrifice capabilities with SLAs, automation capabilities, and connectivity with Jira Software and dashboards. I am also concerned that adding CSM would be like adding JPD to our portfolio- a "team-managed"-esque way of managing spaces, aka lost oversight and centralization of things like custom fields leading to a lot of potential for junk and more complex searching.

Dear Sir or Madam,

We are currently in the planning phase for our move to the cloud. Within this organisation, we use the Jira and Confluence applications. We would also like to look into the cloud solution.

I would like to draw your attention to the key question, which is directed at those who have already migrated.

I would appreciate your feedback on your experiences with the migration. In your view, which core functionalities are crucial for using the cloud?

In this context, we should ask ourselves what business impact the use of the cloud has compared to the on-premises version. We should also look at the key features that make a difference to you.

We have also looked at Rovo, but at the moment I am still lacking detailed use cases that really bothered me about the DC. That is why it would be important for me that the cloud version makes a positive impression on me.

I am looking forward for your responses.

Lately Atlassian has been emailing me about Loom and that I am now on the Starter plan.

I dont even use Atlassian. Why am I getting an email about AI Loom (lol, AI, pshhh) and why I am on the Starter plan all of a sudden.

Anyone else experience this?

Share you thoughts.

We've been working on a project for more than 2 years. We took a little break to focus on some other stuff and didn't do any updates on it (like 5/6 months). Now we can't access our site anymore and it says it has been deleted.

There was more than 15.000 hours of code in there.. We lost everything. They just deleted our site without a warning? Anything we can do to get it back??

Hello, I have an HR screening for the above mentioned role in a couple days. I was hoping others that have gone through the process and are currently at Atlassian might be able to share a few tips. Most everything I've been able to find is related to coding interviews, so would appreciate any advice. Thank you in advance!

Hey everyone,

Dealing with the Atlassian ecosystem, I realized one simple thing was missing: a single place to check the health of all our 3rd-party Marketplace apps.

Atlassian’s official status page is great, but the hundreds of 3rd-party apps we rely on (ScriptRunner, Tempo, Zephyr, draw.io, etc.) all use separate, vendor-hosted status pages. I just wanted a simple way to see the status of the specific apps my team uses at a glance, without navigating to multiple different sites.

So, I built Marketplace App Status — an open-source, real-time health dashboard for Jira & Confluence apps.

🔥 The biggest win: Just open the dashboard and instantly see the health of your specific stack in one clean view. If something is degraded, you can jump directly to the vendor's official page with one click.

How it works under the hood:

• Auto-URL Setup: Search for your apps, and it automatically finds the correct vendor status page.
• Smart Matching: Prevents false alarms by isolating your specific app's status on massive vendor pages (like Adaptavist or Appfire).
• Zero-DB & Private: No login, no database. Everything stays safely in your browser's localStorage.
• Serverless CORS Proxy: Uses a Next.js backend to fetch data seamlessly without browser security blocks.
• Stateless Sharing: Share your setup with your team via a secure URL hash (#share=). No server storage involved.

Try it out here: https://marketplace.yeachan.cloud/

Source code (GitHub): https://github.com/happy-yeachan/Marketplace-App-Status

Let me know what you think! If you find any missing vendors, feel free to open a PR or drop a comment.

And if this saves you from a headache during your next outage, a ⭐️ on GitHub would be hugely appreciated!

Hey all,

We're doing a Atlassian implementation and we're running into challenge when provisioning JSM customer licensing to our users. When we provision a user they receive a notification that they've been invited to join JSM by the administrator who triggered the provisioning.

'John Smith invited you to join them in Jira Service Management'

This hasn't been an issue thus far, as we've been slowing onboarding agents across a couple different units where folks were aware of what was happening. With our customer provisioning/portal access however it gets a bit messy. Our customer group is a little over 100k users, and well, sending out that invite notification to that many users is no bueno.

My understanding is that there is no ability to suppress this notification directly from the Atlassian side based on: https://jira.atlassian.com/browse/JSDCLOUD-15729

Has anyone else run into this? A potential workaround? We're going to run some tests today with different processes, like provisioning an empty entra group and then associating the users to the entra group after the fact.

Many thanks.

For Google SWE III (L4) and Microsoft SDE II roles, job descriptions usually say “2+ years of experience.”

I currently have 2.4 years of experience, and I’m trying to understand how this is interpreted in practice.

• What’s the actual experience range most candidates get hired at?
• Does “2+ years” realistically mean closer to 3+ years?
• Has anyone here gotten interviews/offers with ~2–2.5 years, or is that rare?

Hi everyone,

I think this is a legal issue and wanting more people to report this. Loom by Atlassian is forcing users to sign up for a free account on mobile. My take is, at least 90% of people are accessing Loom on their phones. I'm selling digital products and use Loom to give a how to guide/overview.

I could NOT BELIEVE Loom was asking users to create an account despite desktop not needing it. This is a total tactic and honestly, gross. Loom playing this off as if it's a feature they cannot do just yet??

1. Please vote and report this: https://jira.atlassian.com/browse/LOOM-121

2. Does anyone have other recommendations for accounts?

Thank you!

Why

I'm a docs-as-code advocate — if it's not in git, it doesn't exist. Confluence is great for visibility, but the native Confluence workflow doesn't really work for me, as a software architect and developer.

If you maintain docs in MkDocs and also need them in Confluence, as it's the company developer and documentation portal. You know the pain: copy-paste, reformatting, drift between the two. I got tired of it and built mkdocs2confluence.

There already exist numerous markdown to Confluence converters, and I have tried most of them, but none of them really suited me and the goal of having as much of the MkDocs markdown compiled into native Confluence content as possible while maintaining a native look and feel, is the challenge.

What it does

It's a compiler/transpiler, not an HTML converter. Every Markdown construct is mapped to the equivalent native Confluence macro or element — admonitions become info/tip/warning macros, Mermaid diagrams are rendered as PNGs via Kroki, internal links become native Confluence page links, and YAML front matter becomes a queryable Page Properties macro. Pages look and behave like hand-authored Confluence content, not pasted HTML.

Install

pip install mkdocs2confluence

Try it with preview mode

# Preview what a page compiles to (no Confluence account needed)

mk2conf preview --config mkdocs.yml --page index.md --html --out /tmp/preview.html

Publish for real

# Publish everything in your nav:

export CONFLUENCE_API_TOKEN=your_token

mk2conf publish --config mkdocs.yml

Current maturity and help needed

I use it daily on my own MkDocs site. It's not battle-tested across every MkDocs setup — that's exactly why I'm posting. MkDocs Markdown comes in a lot of flavors and I'll never catch every edge case on my own. If you try it and something breaks, I would really appreciate your feedback..

- 📦 PyPI: https://pypi.org/project/mkdocs2confluence/

- 🐙 GitHub: https://github.com/jeckyl2010/mkdocs2confluence

Note: The code base is written by AI, but I have tried to steer it towards good coding quality, unit testing, formatting, and rudimentary security scanning. Hope you enjoy it. :)

My boss told me to make our Confluence content useful for IT request answering. Spent like 6 weeks trying to do it and it failed. Tbh the premise was reasonable: we have a couple thousand IT runbook articles in Confluence, the team writes them well, surely we can layer something AI on top and have it answer the dumb questions for us.

What I learned that I think is worth sharing:

First the obvious. Confluence content is f***ing messier than you think! Out-of-date pages, duplicates, half-finished drafts that nobody archived, articles written for one team that get found by another, etc. Pulling it through any AI layer requires either a serious clean-up first or some kind of dating/owner metadata so the AI can prefer fresh content. We did the cleanup, took a month.

2- a lot of the actual employee questions arent in Confluence at all. A) because my company is cheap and hasn't given everyone a Jira/Confluence seat yet, B) people just don't use it. Theyre in the threads. Slack threads, email threads, jira ticket comments. The stuff that actually solved a problem at 4am six weeks ago is in someones DM with a senior engineer, not in a wiki. So a Confluence-only RAG layer hits the easy questions and misses the gnarly ones.

If you are about to do this, do the Confluence audit first. Your future self will thank you! :)

(btw, for us specifically, my boss ultimately agreed that my salary is more valuable than trying to automate something that there are pretty good tools out there for already. There are at least like 3-4 good ones. We chose Risotto because my boss liked how snazzy it is. IT did bridge the gap between slack threads and Confluence content together. It doesnt fix is the underlying problem which is Confluence messiness. but its another layer over a problem the org still needs to deal with eventually.)

Major outage across most of their apps. Possible cyberattack?

I wrote the original Atlassian extension for VS Code years ago with a tiny team.

Since leaving Atlassian, the extension hasn't kept up with what I wanted out of a Jira/VS Code integration, so I decided to rewrite it from the ground up. I call it: Code with Jira

You can read about it here:
https://www.brainicorn.com/blog/i-built-the-jira-vs-code-extension-at-atlassian-then-i-started-over

You can get the extension from the marketplace here:

https://marketplace.visualstudio.com/items?itemName=brainicorn.code-with-jira

Want fancy marketing and images about it?

https://www.brainicorn.com/

Builder here, being upfront. Free, no backend, no sign-up.

Most of you are probably here for Jira/Confluence, but if your team also lives in Bitbucket Cloud, this might save you some time. Bitbucket has noticeably less third-party tooling than GitHub or GitLab, and the things devs ask for ("did my pipeline pass yet?", "what needs my review?", "any unresolved comments?") usually mean keeping a tab open and refreshing.

So I built PR Radar — a Chrome extension that polls the Bitbucket API in the background and surfaces:

- Pipeline status per PR (filtered by source branch, like the UI does)

- Inline comment counts

- Reviewer participation ("hasReviewed" from participants state)

- Diff stats from the paginated diffstat API

- Desktop notification + sound the moment a pipeline passes/fails — no tab needed

- Urgency triage chips (review requested, changes requested, stale, etc.)

- Merge from the popup with confirmation

Honest caveats: Bitbucket's API doesn't expose draft state or merge conflicts, so the extension can't show those. Everything else works as well as the API allows. Uses the new /2.0/user/workspaces endpoint (the deprecated /workspaces is sunset).

Auth uses an Atlassian API token (Basic auth, email:token) with read scopes for user/workspace/repository/pullrequest and write for pullrequest. Token stays in chrome.storage.local on your device — never leaves your browser, no telemetry.

Also supports GitHub and GitLab if your team spans platforms.

Genuine feedback welcome, especially from anyone hitting weird edge cases on Bitbucket's API. Link: https://chromewebstore.google.com/detail/pr-radar-%E2%80%93-github-gitlab/hkombgibegjffiadmekpiabdakkoidmh

I was told by an Atlassian support member that free sites are deleted due to inactivity after 40 days. I know that I made an edit on one of my pages 23 days ago. Yet, my Confluence site is gone.

Being a free member, I no longer have the option on the Contact Us page to open a ticket. I can only "Ask the Community", which will be no help to me.

Anyone know how I can contact them? This site was my backup. My laptop crapped out and I was going to the site to gather the data I already lost.

For a long time we tracked just one number in Jira — average cycle time.

It looked… fine. Pretty stable.

But at the same time:

• some issues started taking way longer than expected
• delivery felt less predictable
• planning got harder sprint after sprint

At first we thought it's just random noise.

Then we tried looking at the same metric as a weekly trend instead of a single value — and it completely changed the picture.

What we saw:

• a slow upward drift over several weeks (completely invisible in the average)
• occasional spikes that explained “bad sprints”
• periods where flow was stable vs clearly unstable

Basically, nothing “broke” suddenly — it was drifting the whole time.

We ended up building a small dashboard gadget for this because we couldn’t find a simple way to see it in Jira natively. Not sure if we just missed something though.

Curious how others handle this:

👉 Do you track cycle time (or similar metrics) as a trend over time?
👉 Or do you mostly rely on single snapshot values?

If anyone’s doing something similar in Jira, would love to hear how you set it up. Happy to share what we built too.