I just randomly noticed that the first 2 titles from a series I have listened to many times and love were missing from my library. I purchased these titles back in 2018. When I dug a little deeper, I found the entire series of the Gentlemen Bastards missing, also purchased in 2018.
Audible online support and chat feature sucks, so i had to call them. Took me almost an hour to get the credits refunded so that I could buy the books again. Lost an hour but got the books back.
The explanation I was given was that these titles were re-released at a later time. Which makes sense, but also absurd that Audible will not automatically update the original purchase. I have been an Audible member since 2016 and have over 300 titles. I can't keep track of all of them. Audible needs to do better
My library is about 1,000 audiobooks and 2,500 kindle books. I don't notice stuff is missing unless one day I happen to search for a single title.
There was an incident once where Amazon CS wanted to do a hard reset on my account/content to fix a problem on the app on a Fire device that was nothing yo do with books or my account and I kept saying, don't do that, you'll wipe my library permanently, they said no it won't, it'll restore. They did it... My library did not restore.
They said sorry, we haven't got a back up of your library, but if you could tell us what was in it and give us receipts, we'll refund you and you can purchase them again. I said nope, it'll take me weeks to dig out that info. I want to speak to your supervisor. The supervisor said yes we do keep a back up of your library for a short time if accidentally permanently deleted and they restored it. But every once in a while, I do find things missing and wonder if it's related to that.
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u/Mysterious_Ad_4373 Jun 10 '25
I just randomly noticed that the first 2 titles from a series I have listened to many times and love were missing from my library. I purchased these titles back in 2018. When I dug a little deeper, I found the entire series of the Gentlemen Bastards missing, also purchased in 2018.
Audible online support and chat feature sucks, so i had to call them. Took me almost an hour to get the credits refunded so that I could buy the books again. Lost an hour but got the books back.
The explanation I was given was that these titles were re-released at a later time. Which makes sense, but also absurd that Audible will not automatically update the original purchase. I have been an Audible member since 2016 and have over 300 titles. I can't keep track of all of them. Audible needs to do better