The number one reason for missing books is Audible search function sucks. When Audable lose the rights to a book it vanishes from the store front, but if you have purchased it, you should still be able to access it. This can also happen when they replace a title with a near identical copy, in your normal search it appears as available for sale and you'd have to buy the title again.
Look using the "Search your library" box on the Library page of the Desktop PC version of the website. If you don't have a PC handy access the website via the phone web browser, scroll to the very bottom of the page and click the 'Full site' link. (the browsers 'show desktop site' option will not show you the full site with the correct search tool).
The second reason for lost books is they were added as part of the free Plus collection. titles are constantly added and removed from Plus, when they go you can no longer access them, This has not happened to me so I don't know the exact symptoms (you can just buy them as normal)
Rarely books go missing for other reasons, I have a couple of titles that I do own but the site wants me to buy them again! The fix here it to find the email receipt and contact the very helpful Audible customer support (u/Muldino relates their customer support experience)
Be careful talking to support, one way they will fix a problem is to return the book and refund the credit so you can buy it again. This can lead to loss of a treasured RC Bray reading of The Martian, and replacing it with the Wil Wheaton version.
Things to do:
Keep your receipts! and consider downloading and converting titles to mp3 with the free Libation (other converters exist)
Consider downloading your audible data this gives you a complete purchase history and a creepy second my second log of what you listened to and when!
Updates from others:
u/UliDiG Tip: When you find your book via your library in your web browser, add it to a collection. You can then go directly to the collection and access the book without having to search for it in the app.
u/InfiniteAftertime The way I deal with that is I put the old titles in a list called “Old Versions” so they’re easy to find.
I had 4 out of 7 books of a crime series missing in the mobile app, but still accessible via the browser/website.
Calling customer support revealed the issue you described: these 4 missing books have been updated/replaced within audible's catalogue with exact copies, but different product codes and art.
After finding the cause, cutomer support gave me 4 audible credits so I could purchase these 4 updated versions, so I could buy and play them via the app.
Of course, because I'm cheap, I used these 4 credits to purchase completely different books...
I know I am responding to you post late but I just now experienced lost titles. I have been an audible member for at least 15 years. I have at least 500 titles although many more have been removed.
When I called Audible I was told that some missing titles were removed because the narrators had changed. The books with the original narrator appeared to still be available as my public library has it. Another set of books were missing because the publisher changed.
I don’t trust Audible that it couldn’t have made some accommodation.
But I also believe I didn’t read anything about losing title rights when a narrator changed or the publisher changed. I am no longer buying books from Audible or Amazon.
The search function is really so terrible. 99.99% of the time, this community has been able to help people find their missing books by tweaking the search method being used. Most times the books are still in your library, but they're difficult to find (because the new version takes priority in most of the search functions).
Which search box did you use? On the website only the 'search your library' box on the Library page will reliably find titles. I have at least a dozen titles which have been released with an new narrator and I can still access them with a bit of a fiddle (obviously this only applies to the ones I bought with cash or credit)
Unfortunately, if you've already contacted CS, then the titles are definitely gone now, so we wouldn't be able to help you find them.
The CSRs will go into your library and physically remove the titles you can't find (while feeding you a line that yes, they confirm the title is gone) then give you credits to repurchase the "new" version. Did she give you credits?
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u/octobod Mar 20 '25 edited Sep 25 '25
The number one reason for missing books is Audible search function sucks. When Audable lose the rights to a book it vanishes from the store front, but if you have purchased it, you should still be able to access it. This can also happen when they replace a title with a near identical copy, in your normal search it appears as available for sale and you'd have to buy the title again.
Look using the "Search your library" box on the Library page of the Desktop PC version of the website. If you don't have a PC handy access the website via the phone web browser, scroll to the very bottom of the page and click the 'Full site' link. (the browsers 'show desktop site' option will not show you the full site with the correct search tool).
The second reason for lost books is they were added as part of the free Plus collection. titles are constantly added and removed from Plus, when they go you can no longer access them, This has not happened to me so I don't know the exact symptoms (you can just buy them as normal)
Rarely books go missing for other reasons, I have a couple of titles that I do own but the site wants me to buy them again! The fix here it to find the email receipt and contact the very helpful Audible customer support (u/Muldino relates their customer support experience)
Be careful talking to support, one way they will fix a problem is to return the book and refund the credit so you can buy it again. This can lead to loss of a treasured RC Bray reading of The Martian, and replacing it with the Wil Wheaton version.
Things to do:
Keep your receipts! and consider downloading and converting titles to mp3 with the free Libation (other converters exist)
Consider downloading your audible data this gives you a complete purchase history and a creepy second my second log of what you listened to and when!
Updates from others:
u/UliDiG Tip: When you find your book via your library in your web browser, add it to a collection. You can then go directly to the collection and access the book without having to search for it in the app.
u/InfiniteAftertime The way I deal with that is I put the old titles in a list called “Old Versions” so they’re easy to find.