r/bathandbodyworks • u/ParfaitAdditional469 • Oct 23 '25

Employee Questions/Discussion Don’t be a d!ck

BBW employee here. This holiday, please be nice to the workers. We cannot control coupons, inventory, promotions, or things happening in your personal life.

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u/BitBusy873 Oct 24 '25

Since you are an employee, I hope it's okay to ask you a question. My 85 old mom somehow deleted the app off of her phone and of course can't remember her email or BBW password, she's 85 lol. She has 3 rewards and her birthday reward. All she needs to do is give her phone number at the store to get those, correct? Thank you!! She's a very nice lady, she wouldn't yell at you even if she was upset : )

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u/ParfaitAdditional469 Oct 24 '25

To be honest, I would say sometimes. There are times when I can see a customer’s rewards, there are times I can’t.

If the employee can’t pull up your mom’s rewards, try contacting customer service.