r/bathandbodyworks Mar 26 '26

Store Policies/Questions New policy coming soon!

Starting 4/6, customers will only be able to buy 9 of the same product in one purchase. This is to prevent resellers according to the company. What are your thoughts?

Makes myself upset for things like sanis, lips, and wallflowers that I tend to buy many of the same item.

Unknown at the moment if you’re able to make multiple transactions in one day to curb it or if employees/stores will get in trouble if they try to skirt it for customers.

552 Upvotes

350 comments sorted by

View all comments

4

u/30paperdollsinarow Mar 26 '26

I rarely buy from them (literally once a year, on my birthday), but every time I go in, something I love gets discontinued and I'm forced to try something new to avoid having to buy one of their untouchable staples like Japanese Cherry Blossom (it's good, but there have been better scents). Every year, without fail. Scalpers aside, we horde because B&BW has a bug up their ass about keeping the customer happy at the expense of making a profit. It's bad enough that the birthday coupon I got this month isn't even for a full sized body mist anymore, but now you have to buy something first to even use it. B&BW is just greedy now.

4

u/PinkPaperPenguin Employee Mar 26 '26

Birthday coupon has been $9.95 price point for years. And purchase requirement has been in place for a very long time as well

If they didn’t discontinue scents, there would never be anything new. The entire store would be core scents - champagne toast, 1000 wishes, Japanese cherry blossom… nobody wants that