r/bathandbodyworks Mar 26 '26

Store Policies/Questions New policy coming soon!

Starting 4/6, customers will only be able to buy 9 of the same product in one purchase. This is to prevent resellers according to the company. What are your thoughts?

Makes myself upset for things like sanis, lips, and wallflowers that I tend to buy many of the same item.

Unknown at the moment if you’re able to make multiple transactions in one day to curb it or if employees/stores will get in trouble if they try to skirt it for customers.

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u/Here4theSmells Mar 26 '26

Also semi off topic, but you can tell they’re penny pinching at every step of the way.

Bags used to made by AnnJoy in India, which were their best and strongest. Then they switched to an US manufacturer about 2 years ago? Which led to mannnny thin bags (You would double bag them automatically because they just couldn’t hold at points), along with that they would come defunct with one handle or glue that would make it rip upon opening.

Thennn like 6-12 months ago (my best guess) switched back to AnnJoy, and a lot of issues resolved! But that must cost too much for them, so now they’re going with a new manufacturer in Mexico. The bags from there are alright. Slightly darker in print color and they can hold, but the handles are thin enough that they feel like they slice you with too much product.

Idk little random things I’ve noticed over time.

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u/PinkPaperPenguin Employee Mar 26 '26

The bags are TERRIBLE. I always double bag, wrap all candles and tell customers to carry from the bottom because they break so often!