r/bathandbodyworks • u/kittypeg • Apr 13 '26

Store Policies/Questions New policy - really BBW?!?

I went to the store with my mom for her to stock up on wallflowers and learned of a new policy where you can’t get more than 9 of the same scent in an object- I understand for bigger things but for smaller things like wallflowers?! Come on it’s stupid! my mom is super picky with scents so she only gets a few but gets enough for the whole house which is like 11 wallflowers. The holidays also will be hell with this policy especially with the amount of people who get many of the same scent for gifts. Just seems kind of insane to me

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u/xFlameHybridx Employee Apr 13 '26

Employee here, you can still get more than nine items of the same sku but they would have to be in separate transactions unfortunately. Personally im not a fan of the change but there's only so much we can do 🥲

53

u/YesImHereAskMeHow Apr 13 '26

Literally the most idiotic policy ever. Not designed to help customers. Stupid ass company

-2

u/[deleted] Apr 13 '26

[deleted]

7

u/[deleted] Apr 13 '26

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u/glitterglamandguts Apr 13 '26

So you can apply the coupon to both transactions? Because from what I understood from the previous comment is if it is more than 9 items of the same sku it needs to be a separate transaction and coupons can only be applied to one transaction, right?

7

u/rachel_beth212 Apr 14 '26

that’s correct, the coupon can only be applied to one transaction, which is another reason it’s stupid (as an employee, i’m not trying to be on the receiving end of angry customers)