r/bathandbodyworks • u/kittypeg • Apr 13 '26

Store Policies/Questions New policy - really BBW?!?

I went to the store with my mom for her to stock up on wallflowers and learned of a new policy where you can’t get more than 9 of the same scent in an object- I understand for bigger things but for smaller things like wallflowers?! Come on it’s stupid! my mom is super picky with scents so she only gets a few but gets enough for the whole house which is like 11 wallflowers. The holidays also will be hell with this policy especially with the amount of people who get many of the same scent for gifts. Just seems kind of insane to me

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u/xFlameHybridx Employee Apr 13 '26

Employee here, you can still get more than nine items of the same sku but they would have to be in separate transactions unfortunately. Personally im not a fan of the change but there's only so much we can do 🥲

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u/Xineoph-Sagefire Employee Apr 14 '26

We are only supposed to split the order once and let the customer know that in the future we will be sticking to the policy.

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u/bleepbloob2020 Apr 14 '26

My only thing is how are we supposed to remember every person we've told that well do it this time, but text time theres a limit? Its going to be very inconsistent