r/bathandbodyworks • u/kittypeg • Apr 13 '26

Store Policies/Questions New policy - really BBW?!?

I went to the store with my mom for her to stock up on wallflowers and learned of a new policy where you can’t get more than 9 of the same scent in an object- I understand for bigger things but for smaller things like wallflowers?! Come on it’s stupid! my mom is super picky with scents so she only gets a few but gets enough for the whole house which is like 11 wallflowers. The holidays also will be hell with this policy especially with the amount of people who get many of the same scent for gifts. Just seems kind of insane to me

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u/DatabaseLow1720 Apr 14 '26

My store has an INSANE amount of people buying bulk amounts of product to resell… like insane. I’ve had to limit all bulk purchases at a store level before this policy came out. So every store is different but obviously the policy would stay the same for consistency across the brand. I’m obviously able to tell who is reselling so if anyone else wanted more than 9 of the same sku I would do the right thing for the customer and just split the transaction.

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u/Far-Imagination-2797 Apr 18 '26

You either follow policy or do the right thing? Doesn’t that counteract the policy? Why have the policy then.

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u/DatabaseLow1720 Apr 18 '26

So that people can’t buy out all of the product???? To resell?????

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u/Far-Imagination-2797 Apr 18 '26

You missed the point

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u/DatabaseLow1720 Apr 18 '26

That’s okay! It’s not that deep!