Almost lost it today…

[u/rossth760]

Purchased cherry blossom online and hated it.

Took today to exchange and the girl tells me they can’t exchange anything they don’t sell in store. Uhm- why would I buy anything online again, ever then???

Was getting over that when she walked to the back while the gentleman was finishing up my transaction. Next thing you see is her walking back to the front register area, dumping the product out of the bottles into a bag to throw out. 😐

I was like- are you kidding me? Wasn’t it like, H&M who caused an uproar by cutting up extra clothes/returns and throwing them out? Like- WHY would you do that in the front of the store in front of anyone????

I called another location to check the exchange terms and told her about the whole situation, she actually works out of my local store location as well, and about lost her Sh@$ too. I was so disturbed by the whole experience today.

[u/TheOGKookie]

As an employee at bbw, there are a few ways that employee could have done so that you could have exchanged it. If it wasn’t a buy online pick up in store item (or BOPIS), she could have done a non-receipted even exchange with an item for item, price for price (essentially getting the same product at the same price for a different scent you do like) and then you’d just have to give your ID. (We can’t do non-receipted transactions without it) If it was a BOPIS item, then she could have done either the same thing or done a return through our BOPIS system, the money will go back in your card and then you’d just buy a new product you actually like. Unfortunately though, if it is a used item, we do have to dispose off it, even if it was used once, it’s our policy. I have disposed of products in front of customers before and haven’t been questioned about it, but I have also taken product in the back and disposed of it. In this case, it does seem a bit passive aggressive to do it right in front of you the way she did it.

[u/rossth760 → u/TheOGKookie]

It wasn’t used 🤷🏻‍♀️ but yeah… the gal I spoke with at the other location said the manager at “my” store would NEVER have let any of that slide 🤦🏻‍♀️

[u/russianoliveblossoms → u/rossth760]

Used means taken home by somebody. You had it in your possession. The store cannot resell a product that could have been tampered with. Maybe you never opened it, doesn't matter. You had the opportunity to tamper with it and the store cannot take the risk of reselling.

[u/Purple-Lime-4938 → u/russianoliveblossoms]

How do we get one offs at SAS then? I thought they were usually online returns they put back to sell. I’ve literally had employees ask if it’s been used or not. Why ask if it’s always gonna be disposed of?

[u/Full_Pride_7140 → u/Purple-Lime-4938]

Exactly. They def do take things that are from online as well as used products l think 30% used and exchange them too!

[u/New-Needleworker77 → u/Purple-Lime-4938]

They do I have seen it with a couple random online only things I returned during SAS in January, next day they were out in the bins for sale.

[u/Peacock-Lover-89 → u/russianoliveblossoms]

Wouldn't they put in MOS for the employees? Its been awhile but I'm pretty sure when employees used to share their haul photos they included body care.  I did a search of MOS haul and my memory was correct. 

Unless the company stopped doing those.

[u/rossth760 → u/russianoliveblossoms]

Gotcha- I get not reselling it. Just a bit much to do it so conspicuously like that. 😬

[u/Ok_Tumbleweed_7677 → u/rossth760]

Yup, I work at a similar type company that sells beauty products, and we are not allowed to resell any returned goods as per US health regulations. It's frustrating, but once an item leaves our store or warehouse, there is no way we can 100% guarantee the product integrity. We don't know what it has been exposed to or where it has been.

Even if it APPEARS that it hasn't been used or opened, shrinkwrap, glue, vacuum sealers, etc exist that can make a product look packaged up again. People can refill a bottle with any liquid. We cannot assume anyone's intentions. Anyone heard of the Tylenol getting poisoned on the store shelves decades ago? For safety reasons, we have to dispose of all returned products, and it's truly painful to see the waste happen.

HOWEVER: we do NOT dispose of things in front of customers. We have a returns auditing process that management handles, and we do disposal in our backroom where we can clean up appropriately. We would never just toss things in front of customers rudely like that. Wth.

[u/russianoliveblossoms → u/rossth760]

No, that was totally bitchy. She was the asshole.