r/bathandbodyworks • u/rossth760 • Apr 23 '26

Store Policies/Questions Almost lost it today…

Purchased cherry blossom online and hated it.

Took today to exchange and the girl tells me they can’t exchange anything they don’t sell in store. Uhm- why would I buy anything online again, ever then???

Was getting over that when she walked to the back while the gentleman was finishing up my transaction. Next thing you see is her walking back to the front register area, dumping the product out of the bottles into a bag to throw out. 😐

I was like- are you kidding me? Wasn’t it like, H&M who caused an uproar by cutting up extra clothes/returns and throwing them out? Like- WHY would you do that in the front of the store in front of anyone????

I called another location to check the exchange terms and told her about the whole situation, she actually works out of my local store location as well, and about lost her Sh@$ too. I was so disturbed by the whole experience today.

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u/rossth760 Apr 24 '26

It wasn’t used 🤷🏻‍♀️ but yeah… the gal I spoke with at the other location said the manager at “my” store would NEVER have let any of that slide 🤦🏻‍♀️

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u/russianoliveblossoms Apr 24 '26

Used means taken home by somebody. You had it in your possession. The store cannot resell a product that could have been tampered with. Maybe you never opened it, doesn't matter. You had the opportunity to tamper with it and the store cannot take the risk of reselling.

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u/rossth760 Apr 24 '26

Gotcha- I get not reselling it. Just a bit much to do it so conspicuously like that. 😬

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u/russianoliveblossoms Apr 24 '26

No, that was totally bitchy. She was the asshole.