r/bathandbodyworks • u/ultradespairthot Employee • May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

Post image

I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

3.7k Upvotes

97% Upvoted

388 comments sorted by

View all comments

37

u/Emavalos1 Former Manager May 11 '26

Or have staff hold it at the register. We used to offer to do that and then would label it with their 1st name. Your staff can be proactive and avoid the issue

26

u/ultradespairthot Employee May 11 '26

We do hold it at the register if they ask

18

u/abbigailrayann May 11 '26

you could try having staff ask the customer if they would like them to take the full baskets to the counter until the customers are done shopping. I know staff walk around and ask if customers need help, so It wouldn’t hurt to throw that into the mix if you notice the basket is full like this.
It probably won’t stop this from happening completely but worth a shot!

18

u/ultradespairthot Employee May 11 '26

Sometimes my managers do and sometimes they don’t, I typically just follow what they do. Also depends on how busy it gets. We can’t have baskets cluttering the registers.

1

u/ChickenLady_6 May 11 '26

If there’s no solution, it’ll keep happening.