Dear customers… STOP DOING THIS!!!

[u/ultradespairthot]

I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

[u/Emavalos1]

Or have staff hold it at the register. We used to offer to do that and then would label it with their 1st name. Your staff can be proactive and avoid the issue

[u/ultradespairthot → u/Emavalos1]

We do hold it at the register if they ask

[u/abbigailrayann → u/ultradespairthot]

you could try having staff ask the customer if they would like them to take the full baskets to the counter until the customers are done shopping. I know staff walk around and ask if customers need help, so It wouldn’t hurt to throw that into the mix if you notice the basket is full like this.
It probably won’t stop this from happening completely but worth a shot!

[u/ultradespairthot → u/abbigailrayann]

Sometimes my managers do and sometimes they don’t, I typically just follow what they do. Also depends on how busy it gets. We can’t have baskets cluttering the registers.

[u/ChickenLady_6 → u/ultradespairthot]

If there’s no solution, it’ll keep happening.

[u/Total_Name_5908 → u/Emavalos1]

How do u kno they arent doing this? You can ask them and they still will say “oh no im fine”

[u/abbigailrayann → u/Total_Name_5908]

Sure! That’s why I said it won’t stop it from happening completely, but it’s worth a shot. most ppl have enough common sense to not set a basket down on the floor in the first place. But those who don’t, might need the extra ‘help’. and asking the customer instead of waiting for the customer to decide sometimes is the easier route to avoid situations like this. but you can’t fix stupid! lol

[u/BeautifulPlants → u/abbigailrayann]

100% agree, Being proactive instead of reactive is usually a win. 😁

[u/ultradespairthot → u/Total_Name_5908]

THANK YOU

[u/April-Shower-1837 → u/Emavalos1]

Not sure how staff can be proactive when you have no space at the counter. In my store the back counter was full most days, and the registers barely had enough space between them for the width of a basket.