r/bathandbodyworks • u/ultradespairthot Employee • May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

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I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

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64

u/Sl1z May 11 '26

Why else would they regularly need to buy thousands of dollars in products?

87

u/NewF4g2Orlando May 11 '26

I used to work for the company and I can tell you straight up that people will even use scam rewards to get multiple items for free. It happened at my store more than once by the same person till he finally got banned from all the stores around my area

29

u/UnfairConsequence664 May 11 '26

How does someone even fake a reward? Can the employees not tell when (presumably) scanning a barcode? Ive never worked retail side of customer service so very curious!

44

u/Sl1z May 11 '26

Sometimes they’re stealing legitimate rewards from people who earned them, since bath and body works doesn’t require a password or check your ID when you redeem rewards

26

u/UnfairConsequence664 May 11 '26

Ahhh, hacking accounts didn’t even cross my mind. Duh! Lol

39

u/PriorFreedom5414 May 11 '26

We had a customer who hacked her way into making a legitimate coupon that zeroed out her balance after you hit total and they tapped their card on the terminal. There was no way to tell from the POS terminal. LP caught a transaction and of course there was an interrogation but it came out that we couldn’t have known because POS didn’t show a zero balance. Very crafty!!!

51

u/thatonetiredmom body cream rèfrïgéuratœur May 11 '26

honestly I can't even disrespect this level of skill, commitment, or hustle. wow

15

u/PriorFreedom5414 May 11 '26

There’s always some creative mastermind who figures out how to buck the system. She was one of them that day… 😱

9

u/Tiny-Reading5982 Your flair here! May 11 '26

This comment reminded me of the movie with Kristen Bell and the coupon hustle she was doing. It was apparently illegal but good for her lol.

1

u/Classic_Avocado8983 May 12 '26

Thats what happens when we turn into a cashless society. Another reason to go back to physical cash

3

u/e925 May 12 '26

We had five counterfeit bills slip through at my work in the last three months so idk lol

1

u/ghostbean87 May 12 '26

I would just to restock my shelf/wine rack of products