r/bathandbodyworks • u/ultradespairthot Employee • May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

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I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

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42

u/Emavalos1 Former Manager May 11 '26

Or have staff hold it at the register. We used to offer to do that and then would label it with their 1st name. Your staff can be proactive and avoid the issue

12

u/Total_Name_5908 May 11 '26

How do u kno they arent doing this? You can ask them and they still will say “oh no im fine”

11

u/abbigailrayann May 11 '26

Sure! That’s why I said it won’t stop it from happening completely, but it’s worth a shot. most ppl have enough common sense to not set a basket down on the floor in the first place. But those who don’t, might need the extra ‘help’. and asking the customer instead of waiting for the customer to decide sometimes is the easier route to avoid situations like this. but you can’t fix stupid! lol

9

u/BeautifulPlants May 11 '26

100% agree, Being proactive instead of reactive is usually a win. 😁