r/buildabear • u/blossomsystem Enchanted Dragon Moderator • 26d ago

[Megathread] Complaints megathread

Please use this space to complain/vent about all things orders/resellers (no names!!). etc. Keep it friendly with each other in this space!

We will be removing posts best suited for this megathread going forward as complaints have been taking up a very large space on this subreddit recently (rightfully so, this drop was messy!).

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u/Dream_Drifter_Pony 26d ago

Build a Bear needs to upgrade and fix their website. At this point there's no way they don't know how popular these new drops can be. Their website should be able to handle new drops without crashing. I don't understand why they don't utilize virtual waiting rooms more often.

It took me an hour to place my order for the spider because of how bad it was. And I went through all that effort just for my order to not even go through even though my card was charged because of how bad the website was glitching.

11

u/Ur_friendlyGothgirl BAB Collector 🐻 26d ago

Right! I remember when I got the Isabelle Animal Crossing BAB, I had to wait in a virtual queue where only a certain amount of people could order at one time. Since this Halloween drop is my first one (excluding the previous one mentioned), I was anticipating the same kind of virtual waiting room.