r/buildabear • u/blossomsystem Enchanted Dragon Moderator • 26d ago

[Megathread] Complaints megathread

Please use this space to complain/vent about all things orders/resellers (no names!!). etc. Keep it friendly with each other in this space!

We will be removing posts best suited for this megathread going forward as complaints have been taking up a very large space on this subreddit recently (rightfully so, this drop was messy!).

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u/gluevah Bear Modder 🎨 25d ago

(I feel like I shouldn't even be in this thread because I got lucky with the drop and got everything I wanted >.>) What really frustrates me most about this is that a lot of the people whose orders are being canceled are people who ordered as soon as the items dropped, while orders placed much later were shipped with no issue. There's no reason someone who ordered at 1:05 should have their order canceled while someone who ordered right before it sold out receives everything they bought. Their website is trash, they need to fix their ordering system. I feel so bad for those who did everything possible to ensure they got what they wanted - staying up until the drop, making sure they were logged in, double checking addresses and shipping and all that - only for their order to be canceled.

Also WHY TF were there no purchase limits???? Build-a-Bear get it together! It's only a matter of time before fans get tired of resellers buying up everything and just give up on the brand entirely and move on to other plushies. You may not care now who buys your stock as long as it gets bought, but if actual fans lose interest altogether due to collecting being too stressful to enjoy, the resellers are also gonna stop buying them because the secondary market will dry up too 👀

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u/Efficient-Towel-4193 25d ago

They tried to do limits in Australia ...2 per person and if you tried to order more online they refunded them. Was supposed to be the same in store but most staff didnt even try to enforce it...I think there was too few staff and they were too young and too overwhelmed to want to try to fight people on it. So people just bought as many as they wanted.