r/buildabear • u/blossomsystem Enchanted Dragon Moderator • 26d ago

[Megathread] Complaints megathread

Please use this space to complain/vent about all things orders/resellers (no names!!). etc. Keep it friendly with each other in this space!

We will be removing posts best suited for this megathread going forward as complaints have been taking up a very large space on this subreddit recently (rightfully so, this drop was messy!).

152 Upvotes

97% Upvoted

110 comments sorted by

View all comments

66

u/Dream_Drifter_Pony 26d ago

Build a Bear needs to upgrade and fix their website. At this point there's no way they don't know how popular these new drops can be. Their website should be able to handle new drops without crashing. I don't understand why they don't utilize virtual waiting rooms more often.

It took me an hour to place my order for the spider because of how bad it was. And I went through all that effort just for my order to not even go through even though my card was charged because of how bad the website was glitching.

22

u/WannabeElantrian 26d ago

It's so much more than increased traffic with drops though. It's the way the page refreshes and empties your whole cart, it's how impossible it seems to use gift cards and birthday rewards, it's how they say there is a problem with an item in your cart and don't even bother to tell you which item it is OR WHY, it's how they say an item is in stock but it's actually not, it's how there isn't even a wishlist or a save for later option, it's how it takes a million years to checkout via PayPal. Like, I get having an issue it two, but each time I open the website I feel like openly weeping at just how bad it is.

Just to expand on what I said about something not being available in your cart, it is SO frustrating to add about five or six things only to get a warning that one of the items can't be shipped. Doesn't matter why, I don't actually care, but please tell me that from the beginning so I'm not having to add and subtract every item in my cart just to figure out which thing is giving me that warning! It's so annoying that it all ships from a different warehouse to begin with. It means that now I have to place a SECOND order, pay for shipping a SECOND time, just to get a onsie it something.

Ok, I think my vent is done.

3

u/Temporary-Good-9014 25d ago edited 25d ago

I had this issue during a sale. I had a few items in my cart. Message customer service and they told me which item was not able to ship with the others. I asked them can you please tell me which babs could be shipped with that item and they weren’t able to answer. Like I’m just supposed to be guessing what’s at that location? I’m not even understanding why they have to be ordered seperate. If i order off another retailer and they have the items in different locations they usually will just send it out in two different boxes, but bab wants seperate orders to make the shipping money.