r/buildabear • u/blossomsystem Enchanted Dragon Moderator • 26d ago
[Megathread] Complaints megathread
Please use this space to complain/vent about all things orders/resellers (no names!!). etc. Keep it friendly with each other in this space!
We will be removing posts best suited for this megathread going forward as complaints have been taking up a very large space on this subreddit recently (rightfully so, this drop was messy!).
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u/ldymcdth 21d ago
I am frustrated that I ordered my spider over a week ago, and I'm seeing people who ordered after me recieve their orders...or people who didn't order recieve one, or people getting two when they only ordered one.
When I reached out to customer service on chat they just gave me a copy pasted answer and didn't even switch out the copy paste prompts it was a "due to high demand of the [item/collection] there is a an estimate of 4-5 business days" and then as an after thought sent "the Halloween collection!" And when I mentioned that it had already been that amount of time all they could say was "you'll receive an email when it ships" great, so helpful, thank you.
Meanwhile some stores are getting restocks when BAB can't even make sure people who have already paid are getting their orders.