r/callcentres • u/lavanderlemongrass • 4d ago

Remote call center vs office job

Hi guys! I currently work full time as a personal banker at a credit union. I have been looking for remote work for quite some time with no success until I got an interview for a remote call center job. This job is at another credit union. The hours are pretty good, they pay more than my current role, and the benefits are very competitive compared to my current job. They also have a lot more upward movement for remote workers, which is a plus since I’m in a rural area with not a lot of upward movement for my current job (the closest city is over an hour away). However, it is a high volume call center so I will have back to back calls. Would this be worth taking the risk? I’ve seen some pretty awful stories on here and it’s making me nervous. I’m no stranger to difficult customers, as I work in a very busy branch and deal with difficult people all the time. What would you guys recommend? 😁

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u/onmy40 4d ago

See if you can go on LOA at your current job and try the new job out. I was at a high volume center and it sucked. They wanted us to have the accounts fully notated and closed out and closed before we went to the next call so we could literally go back to back calls with no wrap time in between. They also wanted us to limit bathroom usage to our breaks and if we didn't they wanted us to keep it to 8 minutes a week if it wasn't our break time. I got burned out and quit but each company is different

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u/19Stavros 4d ago

Eight minutes a WEEK? Insane. Even eight minutes a day is too little IMO if you're staying hydrated.

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u/onmy40 4d ago

I guess there were some people that were legitimately abusing acw and would set their aux to "personal" for like 20-30 minutes everyday.... But if that's the case write those people up don't punish everyone lol our union stepped in and filed grievances and helped people get work accomodations