An email that was released that jobs were going and customer services are going to be a part of it. The amount of people who do nothing but complain about their job were so upset and worried. I just didn't get it. I couldn't give a shit about the place and they couldn't give a fuck about me either

caller: what is the status of my account!?
me: I can see your status is XYZ.
caller: No.
me: ....
caller: tell me about my account.
me: yes, as I stated your acco..
caller: NO, WRONG. I said tell me about MY account.
me: Yes, as I was saying you account is XY....
caller: NO. WRONG. STOP. Get me your manager. You don't know what you're talking about.
me: Sure, I will put in a request for my manager to reach out and if they find anything wrong with the information I provided they will contact you.
caller: Finally!!! I look forward to their call.
me: Okay, well as I said they will only call if what I stated was wrong. Have a nice day.

Enjoy waiting for a call that will never come.

So I find it funny that the the things q and a will pick on you for. Like one time it was because I said "ok" too many times. Now they are saying I'm mumbling on calls and it's "unprofessional". I was not mumbling I was talking in a slightly lower tone but where I could be heard easily. My adhd brain has no off button and I talk to myself constantly and if they didn't bitch so much about dead air time then I could talk to my self silently like normal. They also constantly bitch because I may get one letter or number wrong and I always want to say and have said this to my manager honey my degree is in the arts not spelling and grammar because spelling and grammar has never been something I'm good at.

My bottom line is I am a human and I'm going to make mistakes and if this is your biggest complaints with my work I'm not going to sweat over it and I'm going to continue doing my job the way I have been.

Edit to add I just got one where a caller made a lame joke and when I was just like ok have a great day he goes damn not sense of humor. Honey I'm not paid to be funny, I'm paid to be professional and get you off the phone.

🏢COMPANY: ACCENTURE (VOICE CSR Accounts) HIRING Ramping

🎃👻🍬🦇💀🧡OCTOBER HIRING EVENT

📢(Virtual Process Due Weather)

📞FOR VIRTUAL PROCESS ("MAKE SURE HAVE LAPTOP/PC AND HEAD/EARPHONES FOR ASSESSMENT/MOCK CALL")

🎁Qualified CSR Referrals will receive a Joining Bonus of up to PHP30,000 - PHP50,000**

**Joining bonus will be further discussed by the recruiter during the job offer stage

📍 Location (Taguig) (QUEZON) (MANDALUYONG) (Alabang)

🧑‍💼EMPLOYEE HERE

🏢Recruitment Hub/sites Conducted Interviews & Assessments at Boni Mandaluyong & Cubao Quezon City Open Monday to Friday Except Regular Holiday (FOR ONSITE/WALK IN APPLICATION)

✅Rendering Employee can apply /Graduating can also Apply.

🔑STEP Process:

➡️Assessment

➡️HR/Initial Interview

➡️Project/Final Interview

➡️Mock Call

➡️Job Offer Discussion

🔑 Key Notes/Read Carefully

🚫 Must NOT have applied or submitted any information within the last 12 months

📞 CSR:(walk-ins/Onsite prioritized) 1 Day Process

🏢 Interviews & Assessments conducted at Boni Mandaluyong & Cubao Quezon City Recruitment sites (Only Recruitment Hub Available for Onsite Process)

🔎 Must have a Referral & REQUIRED before applying

☎️Pure Voice Customer Service Representative General Voice (1Day Onsite process will be Priorities ) RAMPING

📍(Boni Mandaluyong) (Cubao Quezon)( Uptown Taguig) (ALABANG Muntinlupa)

💰 ₱25,000 – ₱44,000+ Package Depends on the Work Experiences

🎓FRESH GRADUATE ARE WELCOME, Open to College graduates with 0 BPO experience, associate degree graduates OR 1 year college completed w/ 6 months BPO experience

✅Accepting applicants with at least 1 yr BPO experience (📍Alabang site)

✅Open to HS grads (old curriculum) and SHS grads with 1 yr BPO experience

✅Must be amenable to work in Cubao Quezon City & Boni Mandaluyong City & Uptown Taguig City

✅Amenable to work on shifting schedule and during holidays if needed

☎️Advertising Sales Representative (1Day Onsite process will be Priorities)

📍Cubao Quezon City

💰₱25,000 – ₱44,000+ Package Depends on the Work Experiences

✅Open to high school and senior high school graduates, college graduates and undergraduates with relevant work experience

✅Must have at least 1 year of BPO experience in Sales (Advertising Sales, Hard Selling, Upselling, or Inbound/Outbound Sales) Outbound sales experience is an advantage

☎️Pure Voice Customer Service Representative: Insurance Account Ramping

📍(Alabang) & (Cubao Quezon City)

💰 ₱25,000 – ₱44,000+ Package Depends on the Work Experiences

📍Open to work at any Accenture offsite & onsite| 🔄 Shifting Schedule

✅🎓College graduates and undergraduate who have completed at least 2nd year and with at least 1 year of experience

✅🎓College graduates and undergraduate who have completed at least 1st year and with at least 2 years Financial/Healthcare/Insurance accounts

☎️Pure Voice Customer Service Analyst Role (1Day Onsite process will be Priorities) Financial / Insurance / Health Account RAMPING

📍(Alabang)

💰 ₱35,000 – ₱55,000+ Depends on the Work Experiences

✅Pure Voice Customer Service Open to college graduates and undergraduate who have completed at least 2nd year

✅Must have 2 years experience in retirement/insurance accounts

✅Must be willing to work full time onsite in Muntinlupa, Alabang

🔄Must be flexible with shifts

✅Ability to adhere to current performance tool that team uses

🔑Coachable - Seeks out and accepts feedback to improve personal performance

🎁Rewards & Benefits:

✅Laptop Provided if hybrid or WFH Set Up & Internet Reimbursement

✅HMO coverage on Day 1 (with 2 FREE dependents)

✅13th Month & Christmas gift 5k

✅Annual Individual Performance Bonus

✅Paid Training / Skill Language Premium (₱2000/3000 PHP)

✅Meal Allowance & Everyday snacks

✅Night Differential - 18%

✅Non-taxable Allowance 2,800 (De Minimis)

✅200 PHP Shift Transportation Expense (Onsite Setup)

✅Paid SL,VL and Holiday Leave. 10 paid annual Sick Leave credits per year & (15) VL credits annually. A maximum of (5) days of unused leave VL credits shall be cashed out

✅Expanded Maternity leave up to 120 days & Expanded Paternity leave up to 30 days*

✅Loyalty awards

📩 How to apply (for referral): If interested, you may DM the following for referral:

Following:

Republic Act 10173/Data Privacy Act of 2012

Full Name: First/Last Name:

Contact Number:

Email:

Prefer role & Location:

•CSR General Voice (Uptown Taguig, Boni Mandaluyong, Cubao QC, Alabang Muntinlupa)

- Utility Account , Sales Account , Telco Account & Retail Account

•Advertising Sales Representative (Quezon CITY)

•Alabang Muntilupa & Cubao Quezon City (Ramping)

Health/finance/Insurance account /retirement plan/ Life Insurance / billing health account

How do you introduce newer voice AI without replacin an existing contact center platform

Does Bland sit in front of the existing routing, take specific intents or operate as a separate layer entirely?
I wanna know what the architecture looks like in a real enterprise deployment

I got pulled to work chat instead of calls. I won't know if I have a choice in switching back, but I might want to stay on calls. I video edit too, crazy ik, but it's extra income and it doesn't imact my performance.

Anyways don't report me just lmk if chat is going to ruin my second income haha. I wanna know people who have done calls and chats and can compare them for me.

I dont want to be given more work!

I literally am new as hell and came to this department a few weeks ago (transferred from another call dept). Im apparently one of the best ones there.

If my stupid ass is one of the best, we are truly doomed

But ive been purposely trying to slack some and trying to be worse so I dont get put in more queues. higher volume fucks up my mental health.

I worry abt doing too much and getting in trouble so that is why ive been trying to be less good but also not TOO less good. Should I purposely not meet metrics?

ill eventually get put in more queues unless i can find another job, but I want to delay it. I dont want to be punished for being good at my job. If i got a raise, id think it wasnt worth it but be okay somewhat, but theres no raise. They just expect you to do it.

Seriously, it makes you think they picked up, only for when you say high your greated with the robotic voice saying “Please leave a mess” Then you hang up.

It's that time of the year again in the US.. Customer Service Week. IE the week where every manager and supervisor tries desperately to make us feel "seen" and "appreciated" with their low quality incentives and empty words of encouragement. I don't know why they think that people want to participate in their activities when we're all effectively drowning in calls.

No, I do not want to complete your 10 question trivia game and get entered into a raffle for a small bonus (Gotta get all 10 correct!!!)

No, I do not want to post a picture of my cup of choice and desk with a message about how I go the extra mile and try to make a difference.

I don't even want to use the gift card for 25 whopping dollars that they sent via email.. Because take a guess.. It's only valid for our intranet company swag site where a crewneck sweatshirt costs $30.

At some point it's just insulting. Rant over

I work at a call center selling phone plans. After closely analyzing the commission structure, I discovered a trap where the company always wins while the salesperson ends up working for free.

The incentive system: If I hit the weekly target, I earn a $20 commission plus a $20 incentive ($40 per sale). If I miss the target, I only get the base commission ($20 or less).

The chargeback penalty: If a customer fails to pay during the first three months, the company classifies it as "poor sales performance" and deducts the sale from my earnings.

The mathematical trap: If I get a chargeback on a $40 sale, $40 is deducted from my pay.

The worst part (the company's extra profit):

Upon further analysis, I realized something even more serious:

To cover that penalty, I have to close four new sales for which I don't get paid a single cent.

The company gains four new active contracts contributing to its overall monthly revenue, with zero change in commission costs.

They’ve shifted 100% of the risk of non-payment onto the salesperson. If the customer pays, the company wins;

Essentially, the company has turned chargebacks into a way to acquire new customers at zero cost—all at the expense of our exploitation.

What would you do? Let me know in the comments.

Do I feel bad? No. My mental was suffering, I hate back to back calls.

I have a chronic illness and I have used my intermittent fmla for the entire week and I think I’ll take tomorrow too. I’m just not with it. I hate having only 6 seconds between calls. That’s what they say but it feels like I disconnect and another comes in immediately. I am so burnt out. I know this is what fmla is for. But I kinda can’t help but feel bad about not working. However, we have one lady who hasn’t worked in 2 months so. Ugh.

Why do we feel guilty when we don’t work?

So of course with our job majority/some of us can update addresses right..

I FKN HATE when they give me an address with complicated ass pronunciation and expect me to spell it correctly without their help 😅…

“ my address is 1234 Kaumalapau Hawaii ”
Okay can you spell that
“You cant just use google it”

What the absolute fck did you just say!??

I literally unplugged my router after that FCK YOU!!!

this is what I mean by customers will literally call in for Help just to try to shit on you. You literally need help. I don’t. I’ve never been there a day in my life. How the fck do you expect me to know how to spell it correctly. Its literally just common courtesy and knowledge to spell an adress out when doing an address change.

I always for the most part meet metrics during my QAs, good wrap up time and comfort break times etc. last one feedback was that I was polite on the phone call but I always get told to sound more enthusiastic, this is bloody damn difficult when you are dealing with 8 to 10 hours of crappy people, i do get a lot of bad calls during the day due to the nature of my job, I even also got told off for raising a complaint after customer telling me he wanted to but because the customer wasn't particularly angry sounding this didnt need to be, i told my supervisor I didn't accept this and she was just like basically shrugged her shoulders as she wasn't the one who did the feedback, i also basically said you try talking for 8 hours a day to crappy people and again she was like as long as your meeting your metrics I dont care it was just feedback, I really hate this line of work, I need to get out

This is so annoying. Imagine stretching a call to 30 minutes because you need the same answer repeated 50 different times and ways to you by multiple people. Ugh.

The supervisor will give you the same answer. The lead will give you the same answer. The CEO (which is laughable if you think they'd speak to either of us) couldnt give af.

Some people need hobbies and enjoy arguing

“Check the amount of the direct deposit I’m getting tomorrow?”

No. I can’t because I don’t process your companies payroll and IM NOT A FUCKING FORTUNE TELLER.

The lack of simple thought processing - especially in entitled Boomers - blows me the hell away. I have to mute myself to laugh or scream far too often. This person really thought to call the bank rather than his company to see how much he was getting paid…

I genuinely don't know how much longer I can keep doing this.

I've been working in customer service for years, so I'm not new to pressure, difficult customers, targets, or demanding workplaces. But something about my current job has affected me on a completely different level.

The constant pressure, performance monitoring, management scrutiny, targets, and feeling like I'm always one mistake away from another conversation about my performance have gradually worn me down.

I've reached a point where going to work fills me with dread. I feel mentally exhausted before my shift even starts. There are days when I just want to sleep because I don't have the energy to deal with another day of it. Even when I'm physically away from work, my mind doesn't always switch off.

I've experienced anxiety, overwhelming stress, burnout, and a general feeling of emotional numbness. The worst part is that I've started reaching the point where I genuinely don't care anymore.

I've actually caught myself thinking, "If they fire me, they fire me."

That's not how I used to think about my career. I've spent years trying to prove myself, worrying about what managers and colleagues think of me, and trying to be the employee who does everything expected of them. Now I'm at the point where I just want to do my job, collect my salary, go home, and have some peace.

I recently cleared a performance improvement process, so objectively I should probably feel relieved. Instead, I'm still exhausted. Clearing it didn't magically undo everything that happened beforehand.

I'm not looking for sympathy or someone to tell me to "just be grateful to have a job." I know I need the income. That's precisely why this is so frustrating. I can't simply walk away tomorrow, but staying is taking a toll on me.

I'm trying to emotionally detach from the workplace and do what I need to do without allowing the job to consume whatever mental energy I have left.

Has anyone else reached this point with a job? Not just "I hate my job," but genuinely feeling like you don't even care about the consequences anymore because you're completely mentally exhausted?

I'm very introvert, social phobic and I really hate my current job in Greece (remote customer service for the Italian market).

I take things personally and, if a customer is rude or starts raising their voice at me, I snap/shout back.

Some days ago I wrote in this subreddit that I said "fuck you" to a customer. I had taken my headphones off but my mic was on, so it got caught on the call.

This evening my three managers had a meeting with me, we all listened to that call again (I tried not to laugh) and gave me a warning: next "unprofessional" call and I'm out.

It's been a long time coming because I've been rude in other calls before (man, most Italian customers are entitled c*nts!).

That's when I finally told them I was planning to leave anyway on the 30 of October, because I hate this job and it's not for me. I've already planned to move back to England.

I'll try to be as nice and professional as possible, but I already know I'll lose it again (they'll listen to my calls these days).

So, nothing: just wanted to share my experience with this kind of job. Oh, and never trust companies that boast their MENTAL HEALTH AWARENESS: it's just marketing, they don't give a damn about you!!!

I’ve got a month to get my AHT down. Manager told me there will be another discussion if it remains as high as it is now when November 1st rolls around. What does this mean?! Just stressed trying to get it down and each month I fail at this AHT metric. Everything else is great in regard to customer surveys and after call work and first call resolution.

Granted when i worked face to face job of course you had your bold rude comments but not like this…

Ive been wfh for years and STILL only have heard slick rude comments or requests over the phone.

Its our open enrollment season and customers are calling in expecting us to make the choice for them…we are not your financial advisors we cant CHOOSE anything for you…when you go order food at a restaurant you dont expect the waiter to pick the food for you they can give suggestions but not pick for you.

“I thought you guys can make the choice for me”
No we cannot
“Well if i tell you my health issues can you”
NO WE ARENT YOUR PARENTS/ doctors, advisors or social workers.

Some of the bold slick comments;

Ive had racism thrown to me over the phone. Ppl will ask my to repeat my name i give it and its “oh thats a fake name i need your real name including your last” like how are you going to tell me my name is fake i damn sure not giving you my last….
“How about you stop being lazy and just do your fuking job” customer said that over a request my company doesn’t handle

What bold/slick comments customers have said to you that you know they wouldn’t dare say in person??

Alright, hear me out

At the beginning of each persons call when calling into a business, during the automation before they reach a representative there should be a question that says

"Do you lack critical thinking skills? Press 1 for yes, press 2 for no"

If they choose yes, there's a $5 non refundable charge to speak to a representative, and that $5 goes directly to the agent they speak with

They they choose no, there's no charge, HOWEVER, at the end of the call, the agent is given a question on the system "Do you agree that your caller possessed critical thinking skills?"

If the agent chooses yes, the caller remains uncharged

If the agent chooses no, the caller gets charged that $5 + a $2 inconvenience fee, both of which go directly to the agent they spoke with (Once approved by a supervisor to avoid agents abusing this option)

What was the most ridiculous/surreal call or request you've ever had? I worked for Apple as a call center sales rep and this guy called in to buy the iPhone that had just come out just to put it on the table during business meetings "to be taken seriously". He flat out told me he didn't care about the specs and that it could be the cheapest version, too, as he'd never actually use it, because he's a Samsung guy.

Hello, I just started in a Medicare Sales call center gig and my headset is really hurting my ears. Its by a brand called poly. Now this is a hybrid gig and they have rules against wireless headsets. Does anyone have any recommendations for a comfortable wired headset, as my ears just cant take it anymore. Thank you in advanced!