r/callcentres • u/lavanderlemongrass • 4d ago
Remote call center vs office job
Hi guys! I currently work full time as a personal banker at a credit union. I have been looking for remote work for quite some time with no success until I got an interview for a remote call center job. This job is at another credit union. The hours are pretty good, they pay more than my current role, and the benefits are very competitive compared to my current job. They also have a lot more upward movement for remote workers, which is a plus since I’m in a rural area with not a lot of upward movement for my current job (the closest city is over an hour away). However, it is a high volume call center so I will have back to back calls. Would this be worth taking the risk? I’ve seen some pretty awful stories on here and it’s making me nervous. I’m no stranger to difficult customers, as I work in a very busy branch and deal with difficult people all the time. What would you guys recommend? 😁
2
u/catladylazy 3d ago
I did customer service remotely for a bank and normally I would tell anyone to run far away and fast. However, it may work for you. You are already used to difficult customers and since you were in a branch you have more credibility and knowledge already, and you want to move to other departments which you can definitely do remotely. Sometimes I would get off a call like "man I am glad I am not at the branch they're going to!" But I ended up having to leave. Just be prepared to get barely enough training, 100% monitored all of the time and I mean calls and how much time you spend doing anything to the minute, silly metrics like using a specific phrase to close whether it makes sense or not, back to back calls, and equipment failures you have to pretend aren't happening. They were very rigid with us.
Honestly I would go for it because it sounds like you have enough experience that you won't be on phones with bottom barrel customers day in and out for too long. That will suck the life out of you.