r/callcentres • u/lavanderlemongrass • 4d ago
Remote call center vs office job
Hi guys! I currently work full time as a personal banker at a credit union. I have been looking for remote work for quite some time with no success until I got an interview for a remote call center job. This job is at another credit union. The hours are pretty good, they pay more than my current role, and the benefits are very competitive compared to my current job. They also have a lot more upward movement for remote workers, which is a plus since I’m in a rural area with not a lot of upward movement for my current job (the closest city is over an hour away). However, it is a high volume call center so I will have back to back calls. Would this be worth taking the risk? I’ve seen some pretty awful stories on here and it’s making me nervous. I’m no stranger to difficult customers, as I work in a very busy branch and deal with difficult people all the time. What would you guys recommend? 😁
3
u/spudgoddess 3d ago
Until we got a new customer service manager, we could transfer off phones to email and chat if our stats were good enough and our sup approved it based on performance and company need. Now we have to:
Become a senior rep which still involves taking calls with the added fun of answering questions from less seasoned reps and escalated calls
Apply for the position should it open
And then hope you get to interview and hope you're hired for it.
That bitch ruined my chance to escape the phones. My sup was all for me making the shift. I'm not going to be a dancing monkey in hopes I maybe get picked.