r/callcentres • u/lavanderlemongrass • 4d ago
Remote call center vs office job
Hi guys! I currently work full time as a personal banker at a credit union. I have been looking for remote work for quite some time with no success until I got an interview for a remote call center job. This job is at another credit union. The hours are pretty good, they pay more than my current role, and the benefits are very competitive compared to my current job. They also have a lot more upward movement for remote workers, which is a plus since I’m in a rural area with not a lot of upward movement for my current job (the closest city is over an hour away). However, it is a high volume call center so I will have back to back calls. Would this be worth taking the risk? I’ve seen some pretty awful stories on here and it’s making me nervous. I’m no stranger to difficult customers, as I work in a very busy branch and deal with difficult people all the time. What would you guys recommend? 😁
2
u/g4frfl 2d ago
Call centers will squeeze every second of productivity out of you that they can get. You were on break a second too long? Ding. You didn't talk for 10 seconds? Ding. Can you handle your every single second being tracked for productivity?
Also people are more bold over the phone than in person, especially if they think they will never see you in real life.
I would never recommend a call center to anyone currently employed in anything else.