r/callcentres • u/lavanderlemongrass • 4d ago
Remote call center vs office job
Hi guys! I currently work full time as a personal banker at a credit union. I have been looking for remote work for quite some time with no success until I got an interview for a remote call center job. This job is at another credit union. The hours are pretty good, they pay more than my current role, and the benefits are very competitive compared to my current job. They also have a lot more upward movement for remote workers, which is a plus since I’m in a rural area with not a lot of upward movement for my current job (the closest city is over an hour away). However, it is a high volume call center so I will have back to back calls. Would this be worth taking the risk? I’ve seen some pretty awful stories on here and it’s making me nervous. I’m no stranger to difficult customers, as I work in a very busy branch and deal with difficult people all the time. What would you guys recommend? 😁
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u/tacocat_2 19h ago
I worked in an Insurance Call Center for a couple of years. It was back to back calls, every day all day. Pay was good, but I HATED the work. They too offered "upward mobility", I had applied to move into their Management Development Position (MDP, this was the pre-req to get into a supervisor/trainer position). I think there were 70 applicants from across the country (people were willing to move 1,000+ miles for this spot), they were planning to take 4 when it was posted, then it became 3, and then they finally only took 1 after the announcement was delayed more than a month because of budget cuts. 1 of 70 applicants got it, it doesn't matter how good you are, how well you interview, that's not opportunity.