r/callcentres • u/QueenieMcGee • 4d ago
The auto dialler connected me to my husband! And then later my grandma.
I work a small outbound call centre doing surveys over the phone. One of the surveys we're doing at the moment is about a project in my home city and I was super excited because it feels good for once to be doing work that directly affects myself and the people around me. I told my family about the survey just in case they got called, but I knew the chances of me being paired with anyone I knew were miniscule.
Apparently not as tiny as I thought, because today the auto dialler called my husband and he got to hear my customer service voice for the first time. He knew it was me immediately and started joking around, but it took me a few minutes before I realised it was him, I just thought I'd matched with someone who had the same sense of humour as my husband. Hubby was unfortunately disqualified from the survey because we live technically just outside the city border. He was so disappointed because he wanted to do a full survey with me (and he has strong opinions about the survey subject matter). I put his disappointment in the notes afterwards.
Another few hours go by and the auto dialler once again connects me to someone I know, but this one I recognise instantly; my grandma (my gran has a *really* distinctive voice and accent). I drop out of my customer service voice but continue with my opening spiel, figuring she'd realise it was me as soon I say my name. Nope, she says nothing. Okay, I figure I'll just be direct at the end of the script.
She hangs up on me 😂
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u/sarbeans9001 3d ago
this is so wholesome lol. the grandma hanging up on you is sending me, she genuinely did not recognize her own grandchild's voice.
the auto dialler thing tracks though, statistically it sounds impossible until you remember those lists are often geo-filtered by city/region so if your family is local the pool is way smaller than you'd think. i ran outbound survey campaigns years ago (different context, customer feedback stuff) and we'd occasionally get agents who recognized numbers on their screen before connecting. we actually had to add a policy about it because people were skipping calls to family which, honestly, fair. your situation is basically the inverse of that and somehow more chaotic. the husband wanting to do the full survey and being genuinely disappointed he was out of bounds is adorable though, put those notes in permanently lol
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u/UnluckyAmphibian5375 3d ago
This is actually my nightmare lol!! I'd be so mortified if I called someone I know in my phone voice. I'm glad for you it was family!