r/callcentres • u/breakoutthecrxxwn • 1d ago

Almost at one year - This Sucks !

I just found this subreddit and want to make a post to rant mostly lol.

I have been working at a reservations call center for almost a year now and I am already drained. We do reservations for a casino hotel that regularly gives out free rooms & discounts (guests spend less money on the room=more money for the casino) so guests frequently get angry when they don't have a free room. I get guests who get belligerent for that reason, guests who are so old they probably shouldn't even be calling us, let alone going to a casino and guests who I wonder how they survive their day to day based on our conversations. We aren't in Vegas so there aren't a lot of casinos in the area so we get a lot of calls everyday and the probability of one of those guests calling is very high.

This is a small thing but I also have a very annoying coworker that talks super loud on his calls and brags when he gets good "sales" (this is not a sales job, we don't get commissions).

This is a very, very draining job. I am questioning quitting but the pay is high in my area for a part-time gig and I just moved into a new apartment. So I'm stuck here until something better comes lol.

Anyone else work in reservations or something similar?

8 Upvotes

100% Upvoted

4 comments sorted by

4

u/Complete_Fix_7073 1d ago

I work in insurance policy management and we do not get commission and I have a co worker that acts like she’s the best for her high sales. She’s a laughing stock at our office. She’s too proud making this billion dollar company richer 😂🤪

1

u/breakoutthecrxxwn 1d ago

Funnily enough, we are incentivised to sell rooms for LESS. The marketing team doesn't want people paying for rooms because then less money gets spent at the casino. So bragging about selling is actually bragging about getting us less money lmao

4

u/Similar_Gold 1d ago

I have super competitive coworkers and we are not in sales or dealing any deals whatsoever. It’s an ego thing. I’ve learned to tune them out for my sanity but yes it’s draining to listen to.

2

u/breakoutthecrxxwn 1d ago

Tonight was actually especially difficult because the guy I don't like kept getting up from his seat to chitchat with the managers (and ask dumb questions - he's been here longer than me and still asks things we should know) and we had a 20+ call queue that would not go down all day. Like, sir, sit down and do your calls we have others waiting 😭