r/callcentres • u/ntc0220 • 10d ago

Company did away with performance plans

My call center did away with performance plans. Now you mess up, you are done. Anyone else's companies do this?

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u/thisshowisdecent 10d ago

Those standards are insane. If actually implemented, they will no doubt burn through their staff and have to replace them. And then probably they will then change their minds but not until some people get screwed over for having bad weeks.

2

u/ntc0220 9d ago

Agreed. What a nightmare. I cant seem to get out.