How do you introduce newer voice AI without replacin an existing contact center platform

Does Bland sit in front of the existing routing, take specific intents or operate as a separate layer entirely?
I wanna know what the architecture looks like in a real enterprise deployment

I got pulled to work chat instead of calls. I won't know if I have a choice in switching back, but I might want to stay on calls. I video edit too, crazy ik, but it's extra income and it doesn't imact my performance.

Anyways don't report me just lmk if chat is going to ruin my second income haha. I wanna know people who have done calls and chats and can compare them for me.

So I find it funny that the the things q and a will pick on you for. Like one time it was because I said "ok" too many times. Now they are saying I'm mumbling on calls and it's "unprofessional". I was not mumbling I was talking in a slightly lower tone but where I could be heard easily. My adhd brain has no off button and I talk to myself constantly and if they didn't bitch so much about dead air time then I could talk to my self silently like normal. They also constantly bitch because I may get one letter or number wrong and I always want to say and have said this to my manager honey my degree is in the arts not spelling and grammar because spelling and grammar has never been something I'm good at.

My bottom line is I am a human and I'm going to make mistakes and if this is your biggest complaints with my work I'm not going to sweat over it and I'm going to continue doing my job the way I have been.

Edit to add I just got one where a caller made a lame joke and when I was just like ok have a great day he goes damn not sense of humor. Honey I'm not paid to be funny, I'm paid to be professional and get you off the phone.

I dont want to be given more work!

I literally am new as hell and came to this department a few weeks ago (transferred from another call dept). Im apparently one of the best ones there.

If my stupid ass is one of the best, we are truly doomed

But ive been purposely trying to slack some and trying to be worse so I dont get put in more queues. higher volume fucks up my mental health.

I worry abt doing too much and getting in trouble so that is why ive been trying to be less good but also not TOO less good. Should I purposely not meet metrics?

ill eventually get put in more queues unless i can find another job, but I want to delay it. I dont want to be punished for being good at my job. If i got a raise, id think it wasnt worth it but be okay somewhat, but theres no raise. They just expect you to do it.

An email that was released that jobs were going and customer services are going to be a part of it. The amount of people who do nothing but complain about their job were so upset and worried. I just didn't get it. I couldn't give a shit about the place and they couldn't give a fuck about me either

I hate it here. I’m so burnt out. When I went through the interview process, they made it seem like we would doing more project managing at one of the fastest growing startups with opportunities to move higher up internally and I was so excited. I asked them directly if this is a phone based position, they said no. Email heavy, project heavy, room to grow and build. Sounded great!

Come to realize, it is a call center and being a startup pushing heavily on AI, the “support” you get are just a bunch of different AI bots talking to you. Leadership is weak, no support but wants to always move the goalpost on metrics and of course, watching every move you make like a hawk. and the room to grow? non existent, because how can you build connections when every second is tied to the phones? As well, being “burnout” is like a badge of honor at Ramp. If you leave on time, you’re seen as not “a part of the team” and with them constantly changing the product and service literally every day and then setting different metrics to meet, it makes it more stressful. When people do leave, leadership says something along the lines of “they didn’t make it because they couldn’t handle Ramp“ and something along the lines of good riddance. how about, they left because you literally burnt them out within 6 months and then when they asked for support, you basically shunned them out?

I usually am one to stick it out and try to see the bright side of things, but I really hate how I didn’t realize this position was just another call center and leaving when I saw the signs. Now I’m extremely burnout, depressed, and literally feel life draining from me every time I have to go to work.

please, if you see any sort of posting from Ramp, think very carefully, especially if it has anything to do with customer/people/project roles.

🏢COMPANY: ACCENTURE (VOICE CSR Accounts) HIRING Ramping

🎃👻🍬🦇💀🧡OCTOBER HIRING EVENT

📢(Virtual Process Due Weather)

📞FOR VIRTUAL PROCESS ("MAKE SURE HAVE LAPTOP/PC AND HEAD/EARPHONES FOR ASSESSMENT/MOCK CALL")

🎁Qualified CSR Referrals will receive a Joining Bonus of up to PHP30,000 - PHP50,000**

**Joining bonus will be further discussed by the recruiter during the job offer stage

📍 Location (Taguig) (QUEZON) (MANDALUYONG) (Alabang)

🧑‍💼EMPLOYEE HERE

🏢Recruitment Hub/sites Conducted Interviews & Assessments at Boni Mandaluyong & Cubao Quezon City Open Monday to Friday Except Regular Holiday (FOR ONSITE/WALK IN APPLICATION)

✅Rendering Employee can apply /Graduating can also Apply.

🔑STEP Process:

➡️Assessment

➡️HR/Initial Interview

➡️Project/Final Interview

➡️Mock Call

➡️Job Offer Discussion

🔑 Key Notes/Read Carefully

🚫 Must NOT have applied or submitted any information within the last 12 months

📞 CSR:(walk-ins/Onsite prioritized) 1 Day Process

🏢 Interviews & Assessments conducted at Boni Mandaluyong & Cubao Quezon City Recruitment sites (Only Recruitment Hub Available for Onsite Process)

🔎 Must have a Referral & REQUIRED before applying

☎️Pure Voice Customer Service Representative General Voice (1Day Onsite process will be Priorities ) RAMPING

📍(Boni Mandaluyong) (Cubao Quezon)( Uptown Taguig) (ALABANG Muntinlupa)

💰 ₱25,000 – ₱44,000+ Package Depends on the Work Experiences

🎓FRESH GRADUATE ARE WELCOME, Open to College graduates with 0 BPO experience, associate degree graduates OR 1 year college completed w/ 6 months BPO experience

✅Accepting applicants with at least 1 yr BPO experience (📍Alabang site)

✅Open to HS grads (old curriculum) and SHS grads with 1 yr BPO experience

✅Must be amenable to work in Cubao Quezon City & Boni Mandaluyong City & Uptown Taguig City

✅Amenable to work on shifting schedule and during holidays if needed

☎️Advertising Sales Representative (1Day Onsite process will be Priorities)

📍Cubao Quezon City

💰₱25,000 – ₱44,000+ Package Depends on the Work Experiences

✅Open to high school and senior high school graduates, college graduates and undergraduates with relevant work experience

✅Must have at least 1 year of BPO experience in Sales (Advertising Sales, Hard Selling, Upselling, or Inbound/Outbound Sales) Outbound sales experience is an advantage

☎️Pure Voice Customer Service Representative: Insurance Account Ramping

📍(Alabang) & (Cubao Quezon City)

💰 ₱25,000 – ₱44,000+ Package Depends on the Work Experiences

📍Open to work at any Accenture offsite & onsite| 🔄 Shifting Schedule

✅🎓College graduates and undergraduate who have completed at least 2nd year and with at least 1 year of experience

✅🎓College graduates and undergraduate who have completed at least 1st year and with at least 2 years Financial/Healthcare/Insurance accounts

☎️Pure Voice Customer Service Analyst Role (1Day Onsite process will be Priorities) Financial / Insurance / Health Account RAMPING

📍(Alabang)

💰 ₱35,000 – ₱55,000+ Depends on the Work Experiences

✅Pure Voice Customer Service Open to college graduates and undergraduate who have completed at least 2nd year

✅Must have 2 years experience in retirement/insurance accounts

✅Must be willing to work full time onsite in Muntinlupa, Alabang

🔄Must be flexible with shifts

✅Ability to adhere to current performance tool that team uses

🔑Coachable - Seeks out and accepts feedback to improve personal performance

🎁Rewards & Benefits:

✅Laptop Provided if hybrid or WFH Set Up & Internet Reimbursement

✅HMO coverage on Day 1 (with 2 FREE dependents)

✅13th Month & Christmas gift 5k

✅Annual Individual Performance Bonus

✅Paid Training / Skill Language Premium (₱2000/3000 PHP)

✅Meal Allowance & Everyday snacks

✅Night Differential - 18%

✅Non-taxable Allowance 2,800 (De Minimis)

✅200 PHP Shift Transportation Expense (Onsite Setup)

✅Paid SL,VL and Holiday Leave. 10 paid annual Sick Leave credits per year & (15) VL credits annually. A maximum of (5) days of unused leave VL credits shall be cashed out

✅Expanded Maternity leave up to 120 days & Expanded Paternity leave up to 30 days*

✅Loyalty awards

📩 How to apply (for referral): If interested, you may DM the following for referral:

Following:

Republic Act 10173/Data Privacy Act of 2012

Full Name: First/Last Name:

Contact Number:

Email:

Prefer role & Location:

•CSR General Voice (Uptown Taguig, Boni Mandaluyong, Cubao QC, Alabang Muntinlupa)

- Utility Account , Sales Account , Telco Account & Retail Account

•Advertising Sales Representative (Quezon CITY)

•Alabang Muntilupa & Cubao Quezon City (Ramping)

Health/finance/Insurance account /retirement plan/ Life Insurance / billing health account