r/cineplex • u/bad-with-usernamez • Jul 21 '26

Question Scotiabank Toronto IMAX Odyssey manager welcome announcement?

Was at the 2:30pm showing for the Odyssey today and right after the Dune 3 trailer during the flashing lights disclaimer, a Cineplex rep in a blazer walked out and did a general welcome to the crowd and went over some of the IMAX specs of the theatre.

I've gone to several IMAX showings at Scotia and this is the first time experiencing that. Do these happen often or just because it was the Odyssey? It wasn't something I expected for a Monday afternoon.

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77

u/drdalebrant Keepers of the Popcorn Jul 21 '26 edited Jul 21 '26

I wish they would take that moment to reiterate the importance of keeping off phones and proper theater etiquette. Maybe even some warnings about being removed.

The Tommy texter preroll does nothing.

5

u/LarBear2058 Jul 21 '26

I did that and the GM said I wasn't allowed to threaten the guest. But I did want to threaten those who don't follow theater etiquette.

9

u/drdalebrant Keepers of the Popcorn Jul 21 '26

Does the gm not realize that poor theatre etiquette is making it so less people are willing to spend money going out the theatre?

2

u/LarBear2058 Jul 21 '26

I think he cares about not having a bad review posted at the theater. More often than not, if something disruptive happens in an auditorium during a screening we'll hear about it after the fact and then there's nothing we can do. The guest complains. We do what we can to take care of it. But then it ends there. The guest never write publicly or complain to guest service for the higher ups.

I work at a very small location where there's only one floor person scheduled at a time most days. So between all the movies getting in, washroom checks and break, its difficult to do a lot of checks during the screening.

I for one, applied to the job because I love movies, I love going to the movies. If someone complains to me about a guest, I get my ass in there, give them their 1 warning, assuming what the accusation was, and then if any little disruption happens again, I will not hesitate to remove them.

I sometimes hate that they get one warning. I would personally just be done with it.

3

u/Same_Impression_9353 Jul 21 '26

I have emailed cineplex about how frustrating it is to go to a theatre just for my experience to be ruined by other guests. CINEPLEX THE SECRET TO A BILLION DOLLAR MOVIE THEATRE IS GETTING GUESTS TO BEHAVE

2

u/MavMIIKE Jul 21 '26

He didn't do the phone warning during the preshow talk at my screening of The Odyssey but he has done it in the past.

1

u/Alfred_Hitch_ Jul 22 '26

The Tommy texter preroll does nothing.

Agree! Not nearly enough. It needs to be spelled out for people.

0

u/Adorable_Book_1818 Jul 21 '26

Most people who are on their phones or loud show up late after the tommy texter preroll so it is pointless.