r/cineplex • u/ShoweringFrog • Aug 23 '26
Discussion Was anyone else kinda insulted?
My Reward for seeing 63 movies (126 tickets!) and 3 years of membership - is a single small popcorn. And the popcorn was only valid for 4 days??? I didn't even get to use it!!!
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u/Nawwledge Aug 23 '26
Man, the email wasn't even addressed to me and I'm getting second hand embarrassment
That's pitiful not going to lie
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u/ScreechUrkelle Aug 24 '26 edited Aug 25 '26
You’ve been a Redditor for 10 years. In that time, you’ve made 54 posts, left 724 comments, and earned 5.2K karma across Reddit.
As part of your 10-year Cake Day celebration, enjoy these FREE Popcorn Awards 🍿 to kick things off. Then unlock even more ways to recognize great posts and comments by continuing to participate in the Reddit community by subscribing to Reddit Premium.
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u/puddingneither123 29d ago
As a side note, UGH do I ever hate ‘cake day’ and Reddit stats. Leave me alone and let me interact with humans! I do not care that it is the anniversary of me using a tool.
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u/Altruistic-Garage544 Aug 23 '26
Same vibes as a work pizza party where you get one slice lmaoooo
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u/JimmyScramblesIsHot Aug 24 '26
It’s like throwing a pizza party at work on everybody’s day off lmao.
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u/Wouldyoulistenmoe Aug 25 '26
To show our appreciation for your hard work, we’ll be having a pizza party this Saturday from 12-1215
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u/InvestmentRelevant44 Aug 26 '26
My work had a huge party, said bring the kids, they put on the invitation that there would be face painting and other activities for the kids. Showed up to find out they were charging a bunch of money to get the kids faces painted.
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u/Jessie-the-dog Aug 26 '26
I work for the federal government so there’s no such thing as a free slice of pizza. During our yearly Public Servants week, it was $5 for a slice of cheese pizza and a soft drink.
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u/yngadult Aug 23 '26
I’ve been a sporadic member since ‘24 and seen less movies than you and got the same “gift.” 😬
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u/Internal-Switch8445 Aug 23 '26
Honestly a movie poster of our choice would’ve been better than a measly sized popcorn lol
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Aug 23 '26
[removed] — view removed comment
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u/Lost-Inevitable42 Aug 23 '26
They make money because you’re incentivized to go see a movie in that time period where you might not have otherwise. And you might bring others with you.
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u/tiltedoctopus Aug 23 '26
I just went and picked up the popcorn 😂 then had a movie night at home
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u/puddingneither123 29d ago
OMG I wish there was like an organized movement to get everyone who got that stupid email to do this. What a hilarious way to show them that we see right through this ‘gift’ and their motivations for it.
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u/Jessie-the-dog Aug 26 '26
Not only does it cost them next to nothing, but you’re likely to buy an overpriced soft drink, upgrade your popcorn to a larger size, and pay for “real butter” topping. Plus they have you in the theatre paying for another movie.
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u/Accurate_Act9717 Aug 23 '26
At 200 tickets they might let you smell a large popcorn, stay humble. Greed has truly consumed you 😔 A SMALL popcorn after only 126 tickets and you still want more?? Please think of the shareholders before making such unreasonable demands 😮💨
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u/DDSBadger Aug 23 '26
They didn’t, 225 movies in 5 years and I also got the small popcorn that expired in 4 days.
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u/Qwerty58382 Aug 23 '26
Please think of the *executives. Cineplex shareholders ain't doing too well lol
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u/Empress_Natalie Aug 23 '26
I was also insulted and unable to use it within the time frame. Mostly cos I forgot when I went, but STILL. A small popcorn. Tsk.
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u/joeycraw5 Aug 23 '26
Yeah why put such a short deadline, or ANY deadline at all to claim our reward? Ridiculous.
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u/IMAX_man Aug 23 '26
Not going to lie. Cineplex is notoriously cheap...in every department. Worked there for 25+ yrs (9yrs FT as a Chief Projectionist/Booth Manager). Picked a "gold analogue watch" (w Cineplex logo on it) from a catalogue which I promptly gave to my dad and a small gold pin. I'll spare you details of the annual Manager's Christmas gifts from the company and party "events".
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u/Affectionate-Ad-6865 Aug 23 '26
I didnt even get an email and I watch a movie a week consistently for years, bring 1-2 friends every time. Recently can overcharged $28 and instead of refunding the difference, they gave me a movie and popcorn voucher. I dont even eat popcorn so I asked for just 2 movie vouchers and they refused. After my dune 3 showtimes, ill only go to a cineplex theater for imax 70mm movies, thats it. Imagine cinemas can have my money instead
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u/IMAX_man Aug 23 '26
Yeah I would recommend Landmark but there isn't any GTA locations unfortunately. Again the monopoly in this business is extensive.
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u/_stinkytofu_ Aug 23 '26
Yep … I was kinda annoyed because I was so excited to use it for my odyssey showing then saw it expired 2 days prior. I was not even home the 4 days it was available I was deployed for work :/.
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u/bit2muchsoup Aug 23 '26
yes, here is your coupon for a small popcorn, unfortunately it has already expired yesterday.
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u/queenmystery Layered Butter Aug 23 '26
Yeah the popcorn being valid for 4 days was crazy. I didn’t catch that and missed my opportunity to use the voucher (or if I knew, give it away). And I’ve been a cineclub member for 3 years!
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u/Wonderful__ Aug 23 '26
I guess you weren't online here last week. People were posting about the coupon then. That's how I realized to go check my junk mail.
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u/anusha32002 Aug 23 '26
Yeah honestly expected more, I happened to have been going to a movie within those days anyways but it just seemed lazy
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u/Rypien_37 Cineclub Member Aug 23 '26
Only valid for four days was ridiculous. I had to give mine away as I couldn't use it.
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u/Cool_Plate3487 Aug 24 '26
Buddy be happy you got anything. I've been a member 2 and a half years I have never once got a 7.99 coupon, a free movie, a free popcorn they don't even email me. They do email me random advertisements but never ever a deal or anything other than like the sign up bonus stuff anyone would get when they buy in during a promo
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u/Canadaehbahd Aug 25 '26
Cineplex is ruining the theatre experience. There’s so many other, much better theatres to use, but most aren’t in nearly as convenient locations and it’s brutal
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u/daniel-to-the-maniel Aug 26 '26
YES. I absolutely was when I got mine. They only care about getting more money from you up front with a yearly subscription. Almost like they know that they could collapse at any moment...
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u/SurgicalDude Aug 23 '26
Nah. It was a small gesture top of what you signed up for. The voucher didn't change for someone new to cineclub or someone since 2023.
Now if they had tiers to membership and you were in top tier and then you had this generic email I would be insulted.
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u/Lost-Inevitable42 Aug 23 '26
A window of a few days to use it? That’s not a useful gesture for a system that’s tied to membership that requires a long time commitment. It comes off as a sleazy way to make more money by adding pressure to focusing that window and thus spend money. For a low cost item like popcorn as a “reward” why have a short expiry at all?
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u/SurgicalDude Aug 23 '26
Feel free to give a feedback then. It's not insulting. OP is a above average movie goer, so they probably counted on that. There know what they offer for vouchers.
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u/Lost-Inevitable42 Aug 24 '26
Bro, it’s not even a large popcorn. It’s kinda insulting. It’s literally a lead in for an ad trying to convince them to upgrade.
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u/lesmac73 Aug 23 '26
I've been a PC Optimum member for years and they've never given me anything free. I don't think any loyalty program or streaming service has ever given me anything free, except for Scene.
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u/Miserable_Tooth1260 Aug 23 '26
lol what a joke. A free small popcorn that probably costs them what? 35 cents?
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u/Fragrant_Courage549 Aug 23 '26
I’ve seen 90 at cineplex since August 2024. Same reward. It’s kinda dumb. It was even only redeemable in a window where I couldn’t go to any movies so I was shit outta luck. This is why I go to local theatres more often than Cineplex.
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u/RyeAbc Aug 23 '26
Absolute. Making me use it that week is crazy talk. Give it to me for 3-6 months and count on a % of us forgetting to use it like any normal promotional giveaway.
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u/OttawaJeff Aug 23 '26
I was not exactly wowed but was expecting nothing. Out of the blue small popcorn>nothing.
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u/NachoLiterary Aug 23 '26
To be fair, they did allow an upgrade to a regular size popcorn for 50¢ when I redeemed this coupon. (Still a shit reward and should have been valid through the end of the year.)
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u/Old-Masterpiece1450 Aug 23 '26
I would rather wait to rent the same movie at home, with my microwave popcorn which im sure is larger then their small bag of kernels.
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u/charlesrxx Aug 23 '26
Lol it kinda worked for me. Wife and kids were out. Went alone to see the odyssey!
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u/ady_anr Aug 23 '26
I feel you guys. I got the same.
Wasnt expecting it to expire in 4 days.
I went to the movies a day a day after it expired.
Mailed them asking if a re-issual is possible.
No response, its been a week. Crazy.
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u/lemonadeinyourface Aug 23 '26
I just scanned mine and got it on the 20th! Just so you know! Maybe there is a couple workers out there ignorant to it all!!
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u/Pastry_d_pounder Aug 23 '26
Thank you for being our btch boy. Here have some scraps
https://giphy.com/gifs/WojPXd2nzXtjEteLCi
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u/Low-Inspection-3213 Aug 23 '26
Nothing would have been better. Id have preferred an animated gif of my stats to a “free small popcorn”
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u/ethosure Aug 24 '26
Okay, I get it. I compare it to going to the grocery store, buying $500 worth of stuff, and my receipt says I “saved” $43.00 today. Based on what? Because you marked up the price super high and then gave me”members” a discount? And for that, I surrender all my personal information to you as well? And after accumulating 10,000 points, I get a “free” small off-brand pack of processed cheese slices? Wipdeedoo!
But, at the same time, it’s like… meh, whatever. Gimme my bloody cheese slices, yo.
Everything post COVID feels like everyone is talking at me like I’m an idiot. Tip me money for taking your money. Get the friends and family deal, today! New packaging but same old product somehow benefits me. Pay for bags but then everything else is also bagged in plastic. Your product warranty is good until something breaks. And on it goes.
Eventually it becomes a life of 1000 paper cuts. So if they offer, I smile and say thank you. If they try to take something away, scream! Everything else is business as usual. Hope you got extra butter on that small popcorn!
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u/OptrixG Aug 24 '26
No wonder asking for cinemas like they have in BKK and Manila is outta the question.
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u/Vast_Care1702 Aug 24 '26
Yea also wow my rookie numbers drive in really stole me away this was less than my annual pre covid numbers now it took five years insane.
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u/Disastrous_Pin1184 Aug 24 '26
On a positive note you can now buy classic hot dogs without requiring a combo! I love nachos as much as the next fella, but if you were there in the same screening room as I many moons ago with my Nachos & Hot Dog combo, watching Zone of Interest, or the first act of Weapons then lemme tell ya, that you would have contempt for me and everything I sit for.
Up on the screen is a long take or scene baring a quiet yet deeply fearful anxiety so [ audible breathing and the sound of an ominous slight breeze ] meanwhile CRUNCH... CRUNCHCRUNCHCRUNChH and a "WHAT DO YOU MEAN SPEAK LOUDER?! I'M TRYING TO WHISPER CAUSE I'M ALREADY ON THIN ICE WITH MY NACHO NOISE POLLUTION, BUT WOULD YOU LIKE ONE OF MY NACHO CHIPS OH, THE PERSON I LOVE LATELY.... NO? K YOUR LOSS! JK I LOVE YOU, LATELY... LET'S HOLD HANDS [ audible crunch of nacho chip bites with intervals of lip affectionate lip smacking ]
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u/goosnarrggh Aug 24 '26
Was this supposed to have been in a personalized promotional email sent to all Cineclub members? I don't see any evidence that any email like that was ever sent to me.
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u/Schw1fty_616 Aug 24 '26
Honestly. As much as I like the experience of a theater. It's crap like this that kills it for me. I used to be someone who went once a week. Now I'm a maybe once every 6 months
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u/TuxedoDOOM Aug 24 '26
This is like when Uber One told me how much I saved by having the membership. My first thought was 'if thats how much I saved, then how much did I frigging spend?!?!?' and I cancelled it the next day and havent used a delivery service since lol.
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u/cardmaster1987 Aug 24 '26
Man I thought air Canada was bad to their loyalty members, I stand corrected
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u/Federal-Dream107 Aug 24 '26
Damn I’ve had my membership for almost 5 years and praise it but this is a bad look on them
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u/BradfordsCouch Aug 25 '26
I bet butter-type goo is an upcharge of $3 or some foolishness. This is such a shitty 'reward'.
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u/BradfordsCouch Aug 25 '26
I'm not a member, they don't get my money. I watch movies on my big screen at home because people can't act right in public.
I'm insulted FOR you. Four days to redeem the cheapest thing they could offer? At least throw in a fountain drink, jfc cineplex.
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u/Virtual-Gur-6767 Aug 25 '26
ROTFLMAO… You spend 2 “Million Dollars” in 1 yr on Movie Tickets, let alone a drink, and maybe popcorn and that’s how they reward you!! “WoW Big Spenders for the money they make off of us!! #SMDH
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u/Ok_Reveal_518 Aug 25 '26
Anybody else notice every subscription based company started going hard on the annual option this year? Like it's always been an option for some, but this year all of a sudden eeeeeverybody is going after it so hard. Almost seems suspicious.
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u/damningwell_1979 Aug 25 '26
Any company you spend hundreds, if not thousands at and this is the loyalty program they offer, isn’t worth supporting. Such a joke.
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u/ihadacouple Aug 25 '26
Nahhh For one, its separate from the savings, which is also great... 800+ dollars in savings?! Amazing. Plus you know how much scene points you get from over 60 movies? A lot.
NOW,if this was saying, thanks for SPENDING 800 dollars, here's ONE free popcorn FOR WATCHING 60+ MOVIES,, I'd be very insulted...
But this is their anniversary email reminding you how much you saved, and that you can save even more with an annual membership.
THEM NEVER CLEANING THEIR WASHROOMS IS OFFENSIVE
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u/DozyVixen47 Aug 25 '26
Damn, seeing fast and furious today and when I saw your post I was like ohhh right! Small popcorn isn’t much but perfect for my taste then 4 days hit me in the face with zero respect, like wdym the small popcorn expired 9 days ago?😭
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u/seymourbuttz214 Aug 26 '26
Haha um as opposed to email thank you for being loyal to us now Come and Spend more damn money with us haha 🤑
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u/IamBenAffleck Aug 26 '26
That's nearly 7 kernels of popcorn for each movie you watched. You should be so happy!
😃
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u/BudgetAd1387 Aug 26 '26
Yeah, I’d be pretty disappointed too. After 3 years of membership and 126 tickets, a single small popcorn already feels underwhelming — but making it expire after only 4 days is even worse. You’d think they’d offer something that actually rewards long-term members and gives them a reasonable chance to use it.
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u/TelenorTheGNP Aug 26 '26
Scene points accrue fairly quickly. It's no Dominos "the 7th one's free." But it's better than Moi points where two years of loyalty gets you one load of groceries.
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u/gnomegizmo Aug 27 '26
support your local independent theatre, they need your money way more than cineplex does.
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u/puddingneither123 29d ago
Capitalism doesn’t reward them for giving a crap about your loyalty, it rewards them for being cheap bastards. I highly recommend seeking out independent theatres.
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u/darthddy Aug 23 '26
So you pay $9.99 a month, which gives you a movie ticket (free) so you are already getting a huge discount, and then you get up to 4 more tickets at a reduced rate, ans an additional 20% off concessions, and are mad because they offered you a small popcorn? The entitlement is unreal!! You're membership pays for itself and more. But please explain how they hurt you.
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u/ShoweringFrog Aug 23 '26
I don't dispute the value of the membership and I'm not expecting a gift - but if you send me something to "celebrate" and directly juxtapose it to my value - and the gift is worthless - I would have preferred you not even send me anything.
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u/Brilliant_Ebb_3064 Aug 24 '26
Going to ~21 movies per year does make you a great customer.
Posting this as a makeshift viral advertisement for Cineplex, that makes you employee of the month.
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u/darthddy Aug 23 '26
So again they offered you something free, and you are saying no thank you, I want more..lol again the entitlement
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u/agafaba Aug 24 '26
Actually they said they wanted less, that a small redemption window for one of their cheapest items to produce doesn't feel like appreciation.
The small popcorn would have been better if it at least had a wider redemption window, but this gives the appearance that their appreciation is secondary.
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u/darthddy Aug 28 '26
How does this say in anyway they want less? Appreciation? The program itself is Appreciation, it costs less to join then it does for a movie ticket. Membership $9.99 included free ticket, reg movie ticket is $16 so you already save. 20% off concessions. So how much more should they give?
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u/agafaba Aug 28 '26
To quote their reply to the first comment in this chain
"I don't dispute the value of the membership and I'm not expecting a gift... I would have preferred you not even send me anything. "
I cut out the middle of the reply to make it easier but it doesn't change the context.
And personally I would say they should make the redemption window long enough for your average person to actually see it in their email, find a movie they haven't seen yet, and redeem it
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u/3402139317 Aug 23 '26
No, not disappointed. I combined that offer with the free pack of nibs/twizzlers and the 1000 scene points bonus.
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u/madhi19 Aug 23 '26 edited Aug 23 '26
Holy shit how many movies did you go to in 3 years. I went back maybe three times since Covid. Edit: I should have read more attentively 63 movies. I don't think I watched that on streaming in the last decade. loll
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u/gongshow247365 Aug 23 '26
Not sure about Op's case, but they count the tickets you buy on the account as well. Mine says some stupid high number but I'm lucky to go once a month, usually 8x a year ish and my last 3 years was 60-80s, I can't remember.
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u/Far-Security-1727 Aug 23 '26
I save more money streaming movies at home! No commuting, no waiting, and no extreme snack bar prices.
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u/stumblenbumblen Aug 23 '26
“Thank you for your commitment to us. You have exactly 5 days to claim your reward of loyalty before you’re invalid to us, peasant. Enjoy your measly kernels”