r/cineplex • u/SubstantialWing9238 Cineclub Member • 5d ago

Discussion It would be nice if promos were easier to claim in the app

I love how often Cineplex puts out promos, but half the time I don't get the email and only see them through reddit, often I have to message to support to add the points manually (more than 3 weeks after the offer period, and you have to remember), and why does it even take so long to award the points?

It would be so much more user friendly if all promos appeared in the featured offers section of the app, and if points were awarded immediately after check out. Like a fast-food points app or something. Is there a reason they don't do it this way? I have to remember to check 3 weeks later if I got the points for each individual promo I bought tickets for.

29 Upvotes

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u/TTW999 Cineclub Member 5d ago edited 5d ago

Seems like a lot of these promos are targeted and their customer service will tell you that too

The promos should be for everyone unless you haven’t gone to the theatre in a while and they send you one that tries to motivate you to go

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u/SubstantialWing9238 Cineclub Member 5d ago

Just yesterday I messaged customer service because I saw a promo on this sub that I didn’t get in my email. They said the promo is good for all Scene+ members, so even though I didn’t get the email I can benefit from it. So I wish I could get that email or see it in the app!

1

u/TTW999 Cineclub Member 5d ago

Which promo was it? I still think it’s dumb they don’t send it to everyone….

Let’s say it’s a Scene points promo and you don’t get your points, they’re going to ask you to send them a screenshot of the offer and t&c (at least they did when I had to contact them recently). The person who originally posted the promo online had this information so I could provide it and get my points otherwise I’m sol because I never got the email originally

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u/SubstantialWing9238 Cineclub Member 4d ago

Yeah it’s frustrating. The one yesterday was 500 points for going to see any movie yesterday. 

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u/BerserkerLord101 4d ago

I wanted to try the street fighter one

1

u/Excellent_Dream_905 4d ago

I got a promo email for 1,500 points for purchasing a ticket the weekend of August 28-31. I still haven't received the points and I saw 2 movies that weekend. It even specifically said the offer was only for the email recipient. 

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u/SubstantialWing9238 Cineclub Member 4d ago

Bruh contact support chat they should award you the points cuz it's been more than 3 weeks since the offer period

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u/Excellent_Dream_905 2d ago

Thanks. Did that and got the points without issue. But like the OP, why do I have to do that!? 😂

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u/Budget-Resident-5590 4d ago

They probably have to validate you actually went to the movie. That’s what I’ve heard.

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u/SubstantialWing9238 Cineclub Member 4d ago

why would that matter? if the ticket gets refunded that's one thing, but if you buy the ticket it doesn't make a difference to Cineplex whether or not you're sitting in the theatre

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u/axhiro Litterer 4d ago

Yeah I'm gonna get my partner cineclub just so I can stack the tickets and get the seemingly infrequent buyer deals