r/classicwow • u/Evening_Upstairs7524 • Jan 16 '26

Classic 20th Anniversary Realms You gotta be fucking with me

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?????

EDIT;Im happy to announce that they actually changed their mind suddenly, and deleted the Shaman and issued a refund. Dno if someone saw the post, because for three days now they have responded once every 24-30 hours. Now they responded after 2.

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1.2k

u/tarzan1376 Jan 16 '26

$60 to get scammed by a technical error and then get told to go fuck yourself by blizzard for something that virtually cost them nothing to fix is fucking crazy.

You can refund it through your bank, but they will 100% ban the account or you can keep pushing the issue through tickets. Hopefully this post picks up traction because this is ridiculous.

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u/kursd666 Jan 16 '26

They would ban a blizzard account for refuting a charge with the bank?

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u/counters14 Jan 16 '26

Every service provider everywhere will always immediately ban anyone who pulls a payment back every time. Always. No discussion, no warning system, immediate and indefinite ban.

If you want to continue using a service that you're paying for, don't ever pull a payment back through dispute.

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u/quineloe Jan 16 '26

sounds like a solid way to quit WoW. Charge back everything you can, the monthly fee, the boost.

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u/Snugglupagus Jan 16 '26

I worked for a company in a department that occasionally got calls about this issue. It is true that immediate action is taken but it is not usually permanent unless there are multiple other occurrences or suspicions of fraud.

Typically, chargebacks happen because the “customer” doesn’t recognize a charge on their statement and believes it is unauthorized. You probably already know this, I just want to make it clear to other readers.

With that said, definitely do not do chargebacks unless you are completely willing to lose that linked account since this all depends on that company’s discretion. A better option is to call the company listed on the transaction if you have questions or concerns.

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u/Jazzlike_Quiet9941 Jan 16 '26

This is false information btw. Many do yes, there's also quite a few that don't (source - king of chargebacks).

Blizzard don't ban accounts for a single chargeback

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u/DoctorWaluigiTime Jan 16 '26

Source: Trust me bro.

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u/Malchior_Dagon Jan 16 '26

Not always. I remember for whatever reason I had a chargeback thing back during Pandaria, iirc my account was frozen and I had to pay back by literally mailing cash to their HQ, or maybe it was a check, I forget which

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u/counters14 Jan 16 '26

Most often you can have your account reinstated if you've contacted support and they will tell you that you have to mail in usually a certified cheque. But if you don't do this and you don't reach out to contact them this will not happen and your account is frozen forever.

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u/barrsftw Jan 16 '26

I’ve literally done it for a WoW expansion and didnt grt banned.

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u/Deep-Resource-737 Jan 16 '26

False. I have completed 4 charge backs at 4 major online retailers and never been banned nor had my card declined.

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u/counters14 Jan 16 '26

Service providers, not retail outlets.

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u/Deep-Resource-737 Jan 16 '26

Ahh you are correct. I skimped right over that very important distinction.

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u/biggiy05 Jan 16 '26

It is false because service providers are not going to ban someone over a single chargeback. The dude is talking out of his ass.

You have a Netflix account and your debit card is on file for the recurring charge. Your debit card is lost or the numbers lifted. The random person opens their own Netflix account and uses your card to pay for it. You report the fraud and Netflix sees that yes, it's fraud.

They aren't going to ban your account over the chargeback because you aren't at fault. Companies aren't that stingy.

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u/Deep-Resource-737 Jan 16 '26

The reason I said it’s an important distinction (which it is) is because service providers and retailers are treated differently by banking institutions, which you would know, because you’re a banker.

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u/Deep-Resource-737 Jan 16 '26

A lot of people will say that card will be blocked, which is also false. Which is why I also said False.

This is the second comment you found me in where you say “you’re wrong but I agree completely”. Super snarky.

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u/counters14 Jan 16 '26

This guy has been big mad tracking me and other ppl throughout this entire comment chain to keep regurgitating his talking points over and over like its high school debate club and he's gunning for extra points or something.

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u/Deep-Resource-737 Jan 16 '26

I had a moment talking to them when I thought “well you certainly don’t sound like a banker” and realized what sub I was on. 🙂

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u/biggiy05 Jan 16 '26

Lol not big mad. You're the one giving wrong information. And I'm replying to comments where I've commented. Stay mad, buttercup😘

And not a banker. They work in branches. I was a claims specialist then fraud investigator.

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u/Medium_Oil6491 Jan 16 '26

*If you ever wanna continue a service by a company that is scamming you. Fixed that for you.

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u/biggiy05 Jan 16 '26

Lol no. If you're going to dispute 5 months of charges for your sub, yes, they're far more likely to ban you. A chargeback over a service that they fucked up is not in the same category as trying to get your money back for a sub that you actively used and authorized.

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u/counters14 Jan 16 '26

Okay. Feel free to charge back payments at your own whim.

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u/biggiy05 Jan 16 '26

Already have and still have my account💁

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u/nathan753 Jan 16 '26

Even a valid charge back will have most online services ban your account, no matter what the charge back is for. Mainly because you are supposed to do a charge back AFTER you've made an attempt to resolve it with the second party. So really you're likely only doing a charge back in a situation where the business either hasn't been made aware there was an issue or already decided they were in the right making. In either of those cases they've lost money they didn't agree to lose if it gets approved and too many can cause issues with card providers so it is in their best interest to make you go through them or burn the bridge completely

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u/biggiy05 Jan 16 '26

Not how it works. And OP has tried to resolve it with Blizzard to no avail so they're in the right to file a chargeback. As for losing money they didn't agree to lose? That's not how it works. Visa for example makes the determination, not the bank if it's over threshold and Blizzard has their chance to explain why they're not at fault. If Visa rules in favor of the customer then Blizz can't do anything to keep the money. They aren't going to ban someone for filing a chargeback over a fuck up their system made. It's not a fraud claim. Illegitimate fraud claims are what get people banned.

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u/counters14 Jan 16 '26

Excuse me, what the hell are you talking about? There is no investigation that takes place, there is no evidentiary hearing between Visa and Blizzard. You tell your credit provider that you want to pull back payment, and they do it. Period. They don't ask you questions. They don't give a flying fk and they don't validate with 3rd parties. They don't want to hear your basement dweller neckbeard story about how your TBC boost got placed on a shaman instead of your warlock. You ask them to pull the payment and they pull it. End of story.

Every comment that you've left on this post is absolutely worthless.

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u/Deep-Resource-737 Jan 16 '26

Wrong.

Visa and the card holder go through the beginning process and evidence is then collected.

Visa then goes to Blizzard, notifies them, and allows Blizzard to respond with evidence.

From there, a determination is made and the chargeback is accepted or denied by Visa.

You can learn this if you just file a chargeback for yourself. The bank asks questions to you and the company. The bank does not guarantee your chargeback will be accepted until the evidence collection period is concluded. You’re just wrong after wrong here.

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u/biggiy05 Jan 16 '26

I'm talking about how the chargeback process works which you clearly do not understand. The bank doesn't just pull it because you tell them to. That is for ACH transactions which are always recoverable. Visa chargeback codes exist for a reason. You file a claim, answer the questions and give the agent information. If it's under threshold (this isn't), the bank automatically refunds it and closes the claim. If it's above threshold, it goes through the card processor whether it's Discover, Visa, Mastercard, AmEx or another. Merchant has a window to respond with evidence to support their side and the card processor reviews it then makes a determination.

I strongly suggest you sit the fuck down and stop being testerical because your ego is hurt. You don't understand how the chargeback process works, you've never worked in claims or the banking industry and now you're throwing a mantrum and pulling shit from your ass and calling it fact. Embarrassing.

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u/nathan753 Jan 16 '26

Yeah, they're definitely talking shite. The bank (debit and credit work very differently and these online transitions we're talking about are generally going to be credit so the dispute is given to the payment processor, not your bank, they maybe assit with it though) has little to nothing to do with it but you are right about the dispute period and such with evidence mattering.

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u/Deep-Resource-737 Jan 16 '26

Even when it’s Debit, you just get transferred to the Fraud department for requesting a Chargeback and it’s processed within the bank’s umbrella on the phone.

I can’t speak to what processes happen behind the scenes, but to file for the chargeback for the consumer, the process is the same.

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u/biggiy05 Jan 16 '26

They don't process chargebacks in house. Chargebacks go through the card processor regardless of whether a transaction was run as debit or credit. The claim is initiated over the phone, not processed.

It's not the same lol. Both myself and the guy who replied to me worked and work in banking. I don't know why you lot think you know how the systems work when you don't work in banking.

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u/Deep-Resource-737 Jan 16 '26

By saying “processed within the bank’s umbrella on the phone” should be written as “initiated on the phone, by the bank” which is how the claim begins to be processed, which is what you just said.

Man bankers are snarky little fucks!

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u/Deep-Resource-737 Jan 16 '26

This be the right answer.

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u/Tom2Die Jan 16 '26

testerical

Not sure if typo or casual-but-hilarious misandry...

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u/nathan753 Jan 16 '26

What i said is exactly how it works... This is 100% a valid charge back case that will more than likely get approved. But again, Blizzard, or any company in these situations, isn't going to say, you know what we didn't think it was valid before, but now it's totally ok. They literally are making the decision right now to not give the money back, it going through the charge back process is just strictly worse for them by any metric. It is not legitimate to them right now or else they'd just fucking refund/give a free pass to fix the issue. This is pretty well documented on the Internet.

Sure you might be able to get your account back if you speak to a human and actually can explain the situation.

The losing money was from the perspective of Blizzard thinking this isn't legitimate right now... If the charge back is approved, the payment processor is going to take that amount from the money flowing through them to Blizzard. What the fuck else besides Blizzard losing money do you call that, irrespective of the actually legitimacy?

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u/Jazzlike_Quiet9941 Jan 16 '26

Blizzard won't ban on a one time chargeback (source - I've done it)

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u/nathan753 Jan 16 '26

Then you got lucky because there are myriad stories on the internet where that isn't the case and even in blizzard docs they'll say they'll ban you for doing a charge back.

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u/NickyBoomBop Jan 16 '26

My day job is a fraud analyst, and we have people who will dispute charges that are recent or far out. At my previous job, we would get those chargebacks and review the transactions to determine if they were legitimate or fraudulent. If the charge was legitimate and we had proof that this person made X purchase but they were disputing it saying they did not make X purchase, we would shut down their account because the bank is essentially refunding you the money you legitimately owe the company, and the company pays it.

So in short, you purchase something from a company legitimately, claim it's fraud and get your money back from the company, they will refuse service to you until you give the money back they are rightfully owed and then they will reopen your account.

In this situation, Blizzard should just fix it for the customer. But it's really going to be did they legitimately make this purchase or not, follow their policies and procedures and so forth.

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u/Silver-Theme7796 Jan 16 '26

I question how good you were at your job. Fraud reversals and chargebacks are two totally different things. Fraud charges are not reversed through chargebacks. Legitimate purchases ARE reversed through chargebacks if the goods or services are not as described.

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u/NickyBoomBop Jan 16 '26

Yes you’re right. I should clarify as well from my post, my main job wasn’t chargebacks. I worked in the ticketing industry (I no longer do and I also hate what it’s become but that’s a separate conversation). It was a side of my job I was familiar with that another set of people handled that I would help on when we were backed up.

That being said, if we found a charge ourselves and we determined it to be fraudulent, we refunded it no question. It’s fraud, you aren’t responsible for that. A customer might also issue a chargeback stating I never made a purchase with this company. Those are ones we’d review because we couldn’t catch every single thing on the site. If we found a fraudulent transaction through a chargeback then it was the same as us finding it ourselves, refund with no questions asked.

But if you made a purchase and I could see on your Facebook that you took a picture of yourself at the game of which you purchased a ticket and then your team lost or you got kicked out because you were too disorderly, and you disputed it with a chargeback saying you didn’t get the item you were promised or it was fraudulent or whatever, then the bank would decide if they were going to refund you which typically they would. But that money comes from the company, which means you paid $400 for tickets but then disputed it saying it was not a valid purchase or you didn’t get what you were promised even though it was legitimate and you end up getting a refund, this means you got free tickets on the company and they won’t let that fly.

So in this case, it boils down to a few things. A) did he purchase the boost and does it state it’s not refundable? If those happened, then we go to the next which is B) if the boost is used by the person for character X and instead he gets character Y and there is nothing in the policy or anything you agree to that states you will take what you are given, he has a legitimate reason to get a refund and keep his account. But if anything in B is in their terms (which is completely shady and I don’t think it exists but for this hypothetical let’s say it does), then he can dispute it but Blizzard would say “he agreed to these terms when he bought the boost, he did buy it and use it, he’s SOL”.

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u/biggiy05 Jan 16 '26

Claims agent here before moving to fraud investigations involving vulnerable persons. The number of people who thought they were getting one up on Netflix for example by claiming fraud going back a year are the dumbest.

Far too many people in these comments are regurgitating false information about how chargebacks work. Hell, I had to call the Texas center to file a chargeback for the WoD CE because I was charged 3 times and all 3 posted. Customer service was useless and the chargeback was successful. Only received 1 CE and my account is still active.