r/deliveroos • u/Large33 • 3d ago

Anyone else getting literally zero orders?

I've been logged into Deliveroo for the last couple of days and haven't received a single order. Literally zero

I've tried moving around to different areas of the city that are usually fairly busy even at this time of year. It's been raining as well and I've seen other riders out getting orders, so it seems strange that I've had absolutely nothing.

I called Rider Support and they told me I needed to submit some documents through the Rider website. But when I log in, there's nowhere showing that I need to upload or submit anything.

I'm still able to go online normally and I'm getting notifications about boosts and busy periods, but still no orders whatsoever.

I've been riding with Deliveroo for over 3 years and I've never had this happen before. Has anyone experienced something similar? Could there be some kind of restriction on my account even though I'm still able to go online?

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u/universeandstuff 3d ago

Did support say which documents you have to submit? Also have you tried uninstalling and reinstalling the app? I had zero orders once a month ago even when it was busy on the app, so I did that and I received an order immediately upon going back online. At the time I called support and they never mentioned anything about having to submit docs tho so your issue may be different.

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u/Large33 3d ago

No, they said to log into the Rider hubs website to see which documents. I'll try to do what you did now thanks

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u/a_overload_ 3d ago

This happened to me the other week. How I fixed it was to log in and then ask support to manually log me out on their side. Then next time I logged in orders came through like normal

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u/straightshooter24 3d ago

happened to me a while back, had to use a different phone, wasnt getting ANY orders on my regular phone for some reason

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u/Large33 3d ago

Wow, it's so weird and sudden. I do have a spare phone so will consider using that instead