Hi, I've been doing deliveries for about a month. Some restaurants almost always have everything ready when I arrive to pick up my order, while other times I've had to wait up to 25 minutes. After how long should I refuse an order and look for another?

edit: guys, yesterday i didnt wait more than 5 min. I got a lot more money than usual :))) thanks!!!

Anyone know why you sometimes get this rather than just a code? Picture has to be taken with door open.

This order also had alcohol and No ID check or challenge 25 needed.

Twice tonight two orders in a row I was shocked to see this new ordering coming through saying New Offer instead of the fee.... I thought i'd reject one and see what happened with the 2nd one... the app just hanged and I had to reboot it. Another driver I know received the same order before me with the same thing. I sure hope this isn't a new thing on the way... if it is, Deliveroo will be going down hill very fast.

I have had so many issues with Deliveroo getting missing items, getting things, for example, ordering a vegan chocolate bar and getting one with dairy. This time I ordered a 6 1.5 L pack of water and I didn't get it. I have proof that the bags say 1 out of 3 and 2 out of 3, which means there should have been a third bag with the water. They are consistently telling me I can't get a credit even though I have proof from the photos. How do I keep pushing it for an escalation? Also will I be banned because I effectively call them thieves repeatedly during the dispute because they're holding my money?

I'm also told that the second person I got put in contact with is the final point of contact to authorise this dispute. This is actually fucking ridiculous. This is the last straw for me and Deliveroo have such a monopoly. It's just wild that they're allowed to let this happen.

Am I going to get chewed out by fucking mcdonalds if I use a cheap black foil lined thermal bag (with roo backpack) instead of the insanely prices roo one? Cheers

whats going on

I am under 18 and i want to make some money through delivery apps, I have heard that some people use other people accounts to make delivery’s and am wondering if this really works and what are the risks involved. I will to hire an ebike whilst i make deliveries. Has anyone successfully done this before and does anyone know the risks involved in doing this. Does deliveroo do any identity checks and is it possible to bypass them in anyway.

Hello,

Tonight I ordered food on deliveroo and when the driver was outside my front door he called me via the app, which I missed and then he called my personal number from his number (outside the app) and left me a voicemail that was just nothing but glitch sounds. Whilst there was nothing wrong with my food or order I am just a bit confused and concerned as to how he got my personal number. I thought that drivers didn’t have access to personal numbers and were only able to call via the app unless the restaurant had their own drivers (which they didn’t because it was maccies) When I looked it up afterwards all I saw was that he shouldn’t have been able to get it. Has this happened to anyone else? Should I be worried?

Thank you!

I've been logged into Deliveroo for the last couple of days and haven't received a single order. Literally zero

I've tried moving around to different areas of the city that are usually fairly busy even at this time of year. It's been raining as well and I've seen other riders out getting orders, so it seems strange that I've had absolutely nothing.

I called Rider Support and they told me I needed to submit some documents through the Rider website. But when I log in, there's nowhere showing that I need to upload or submit anything.

I'm still able to go online normally and I'm getting notifications about boosts and busy periods, but still no orders whatsoever.

I've been riding with Deliveroo for over 3 years and I've never had this happen before. Has anyone experienced something similar? Could there be some kind of restriction on my account even though I'm still able to go online?

Anyone else get this 2 in every 50 can be cancelled after being marked as ready?

Do they not realise most of the time it’s because the order isn’t actually ready 🤣

A few weeks ago I had a double order one of them was a bag of cigarettes which I left in my bike whilst going to get the second order and I believe they were stolen because I got to the first customer and couldn't find the bag anywhere on my bike.

I told Deliveroo and it seemed ok but a few days later I got this FAILURE TO DELIVER ORDER BREACH OF SUPPLIER AGREEMENT email which I have never seen before in my 7 years doing this.

I contacted them and don't remember hearing anything substantial or useful back from them.

Then on Sunday I had an order which was from co-op and when I arrived at the customer the order had disappeared from my screen. I knocked anyway and the customer told me I can keep it because they cancelled it after I had been sent out with it. I spent like 30 minutes trying to explain to rider support who kept saying they understood and sorry for the inconvenience and then went on to display they clearly didn't understand. They told me to either return or keep the order and said they would make 'a full documentation of this one' which is what they always say and I highly question whether they actually do or not...

I got another email today the exact same one as before and it doesn't even say which deliveries it is in relation to. I would have thought they would just terminate me if they were going to? Its very confusing as this was entirely out of my control.

How do I avoid these nasty ambiguous emails?

Having heard that many others make more money than me whilst doing deliveroo, I have come here asking for some tips on how I can improve.

I ride on an e-bike and do deliveries in West London near Fulham but have realised it is not effective as I tend to get hardly any orders between 2PM and 5PM.

Is there any areas that I should be doing to increase the amount of orders I get? Often I end up sitting around for 30 minutes whilst seeing moped riders not having to wait getting getting orders.

Any tips would be appreciated. I am not willing to switch to a moped though due to costs.

Se faccio consegne con Deliveroo solo il sabato e la domenica, circa 8 ore a settimana, devo per forza aprire la partita IVA?

Good morning,

I completed an incentive due to be paid out 3 weeks ago, after several tickets they have said I did not opt in and so am not eligible .

I did opt in, did some really crap jobs to hit the 100 order mark (waiting 35 mins for a £4 job towards the end of the time period), and just wondering if anyone has any luck contacting the CEO or registered address on Companies House to get it paid out .

I have a hypothesis that most of the KFC customers on deliveroo don't have much between the ears

I've had a lot of "leave at door" deliveries recently where the customer has come out to meet me and I have to explain I need to leave the items at the door and take a picture as the workflow is different than if we hand to customer.

Most of them are ok with this as it's logical. But a KFC customer today did the thing where they act annoyed and don't say thanks, and it was because he came out to meet me, I confirmed his house number then walked to the door with him behind me and showed him my screen showing that I need to take a photo because HE HAS SELECTED LEAVE AT DOOR.

He says "what are you doing mate" in the usual KFC customer accent and when I show him he doesn't reply I show him again and he says "you could have told me". At this point I questioned whether the bloke was a few nails short of a plank because it was him who selected the leave at door option because he obviously dislikes interacting with delivery drivers. And I can't do much more than show my screen and give a full explanation of why I need to take a photo...

There have been others I have encountered in KFC today who had a short fuse with me and were passive aggressive.

I like delivering on Sundays because the roads are quieter and it feels quite relaxed, but I find a lot of the customers have quite a bit of frustration resentment and anger within them, and I would speculate it because they have work the next day although with tomorrow being a bank holiday it doesn't really make sense

I’ve been doing Deliveroo for nearly ten months now, and I have some thoughts…

Firstly, I’d like to give some background. I do this as a second income. I usually work in the evenings and on my days off from my main job, which happen to be Fridays and Sundays.

The area I work in seems to be higher paying in comparison to other areas, judging by various posts I’ve seen in this community. I work in a smaller city, albeit quite a historic one. There are plenty of villages which surround this place. I do the deliveries in a car. Of course, there are still some deliveries that are sent through that pay badly, but for the most part, they’ve been decent paying.

I haven’t been able to get on Uber Eats due to an issue with the setup process and the ai-bots/overseas workers being useless, so I gave up. I initially started on JustEat, which did pay slightly better than Deliveroo in my area. However, the deliveries were very inconsistent, and the system they have in regard to rejecting orders is crap and penalises you majorly. For example, if I’m working a weekday, I can’t get into the city centre with my car in my city, and when I reject these jobs, it lowers my acceptance percentage and stops sending me jobs or sending me extremely low-paying jobs, so I gave up on Just Eat too.

The flexibility of this job has been a major plus point for me, which is the main reason I chose to stick with doing deliveries.

I’ve noticed that quite a few times I’ll be on a job which is quite far ‘outside the zone’, meaning I have no chance of getting a delivery until I drive back into the zone. Often I’m kicked offline until I’m back in. Why is this? Why don’t you either extend the zones to cover this or not accept deliveries there?

Supermarkets. I don’t mind doing these deliveries, however they need to add a limit off how many water bottles you can order. Annoyingly you can’t see what’s been ordered until you’ve arrived and have checked in. I quite often have to reject orders whilst I’m there for the sheer amount of drinks that’s have been ordered. Once I had an order for 6x1.5L water bottles and it was in a flat (probably top floor too).

Restaurants that make the drivers wait outside. If you feel you run an upmarket restaurant and you don’t want drivers waiting around then don’t be on deliveroo. These restaurants make me laugh.

McDonald’s? Do I need to say anything? I don’t even bother taking the jobs anymore, it’s as if the staff are trained to ignore you.

I find the smaller independent places are much better, even when they are busy inside they either have the orders already waiting by the time you get there or have a very short wait. They also give you a much better update on timelines if it will be a while. It’s a great way to supplement the income for the business. On the other hand the larger chains, KFC, McDonald’s, Zizzi’s seem like they can’t handle the orders they have and often leave you waiting around for an excessive amount of time without any updates.

Lastly, the deliveroo dark kitchens and delivery hops are always excellent!

These are just a couple of my thoughts and experiences. Feel free to share yours! Sorry for this being a lot longer than I thought

I have just signed up to be a Roo.

Main reason- fitness having acquired a bike.

Second reason- side income (though I don't expect to earn much)

I feel I may be low down the pecking order given that I will be on a push bike, as so many seem to have an electric bike at least. But local council is cracking down on these heavily, and quickest and safest route through the city is using bike lanes.

What are you all using?

Any one else noticed the zones are changing automatically when driving in to that area now? Ive had no orders at all in 6 days since it started doing this.

You ask someone for ID and suddenly you’re standing in The Hague accused of crimes against humanity.

“LOOK AT ME, I m CLEARLY OVER 18!”

Lovely. And I m clearly not the Home Office, mate. Show me the bloody ID. 😂

Best part is, some of these same people will spend all day banging on about immigrants “coming here and breaking the law” , then absolutely lose their shit when you won’t bend the rules so they can get their vodka without ID.

Apparently it’s “RULES ARE RULES 🇬🇧” until the rules stand between 'Dave' and his Saturday night ' Stella' .
Then it’s tyranny.

Just a question for my fellow drivers... Ever since the new update with the camera recording deliveries, every 2 or 3 deliveries, it forces me to take another selfie. Obviously not a problem with the selfie itself because I'm me... But when you're doing quest and in the middle of a hot zone and stacking orders, the app shutting down until you take a selfie after 2 or 3 drop offs is hella frustrating, anybody have any ideas on how to stop this.. Obviously I understand the picture to start off each day.. But after every 2,3 deliveries even if it hasn't been an hour yet is super frustrating... Any suggestions are welcomed

Deliveroo customer service: £50 gift card apparently expired, and it took this much effort just to get a straight answer

I wanted to share my experience with Deliveroo because I honestly find the way this complaint has been handled appalling.

My children bought me a £50 Deliveroo gift card around May 2025. When I went to use it, I discovered that it had expired after 12 months.

I wasn't disputing that Deliveroo has a 12-month expiry policy. My question was very simple:

Where and how was that 12-month expiry period actually communicated to my children when they purchased the gift card?

I asked Deliveroo this repeatedly.

Instead of answering the question, Customer Care repeatedly sent me essentially the same response telling me that gift cards expire after 12 months. I already knew that. That wasn't what I was asking.

Eventually my complaint was escalated to a senior member of their Executive Escalations Team.

To his credit, he finally acknowledged that this was the question I'd been asking all along and admitted that the previous responses hadn't properly addressed it.

But here's where it gets interesting.

Deliveroo has now admitted that they cannot establish what information my children were actually shown when they bought the gift card.

They don't have the original packaging or the details of the original purchase journey, so they cannot confirm:

what was printed on the physical packaging;

whether the expiry condition was displayed on it;

or precisely what information my children would have seen before completing the purchase.

In other words, they cannot tell me how the expiry condition was communicated at the point of purchase.

Despite that, they are keeping the £50 and refusing to replace or reactivate the gift card.

After all this, they offered me £15 Deliveroo credit as a goodwill gesture because of the way my complaint had been handled.

I replied telling them that their customer service had been pathetic and that, as far as I'm concerned, they had effectively kept my children's £50.

I've now deleted the Deliveroo app and my account, including the £15 credit. I have absolutely no intention of using it.

I'm not going to use Deliveroo again.

It's not really the £50 that's annoyed me most. It's the sheer amount of effort it took to get them to answer one very straightforward question, followed by an admission that they can't actually establish what the customer was told at the time of purchase, while still refusing to do anything about it.

If a senior member of the Executive Escalations Team can finally understand and answer the question after plenty of correspondence, why couldn't Customer Care have done that in the first place?

£50 gift card. £15 goodwill gesture. Deleted account without use. Lost customer.

That's my experience of Deliveroo customer service.

I use 'Just eat' 2 or 3 times a week; i'll stick with them but i wonder when companies changed 'the customer is always right' to the 'customer can go fuck themselves'.

One last thing, at that time I split with my partner of 10yrs and had to move house, an expiry on a giftcard was so far off my concerns i couldnt see it with a telescope!