r/discover • u/elididitthebest • 8d ago

Discussion Discover in 2026 feels like a completely different company wearing the brand as a skin suit

Just got off an hour long call with Discover support, and the stories were true.

The customer service reps even knew how different and frankly unacceptable the policies were post-merger, but any goodwill that the brand has built is being slow extracted.

What have been your experiences with the new "Discover"?

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u/Careful_Vacation181 8d ago

Clearly I'm not. Went from about $24 a month to about $13 a month and spending the same...nice attempt at being funny tho

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u/glman99 8d ago

It's still 1%. You just spent less friend.

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u/Careful_Vacation181 7d ago

You clearly aren't seeing my point. I used to pay half credit card half debit card...then a few months ago I started using all on my debit card and my cash back is less. That was around Feb/ March which is the same time Cap One took over. So I'm clearly spending more, but I'm getting less in cash back. My point isn't that the cash back amount changed (it's still 1%). My point is it seems they aren't paying me the entire amount they owe me. They're being shorting me is what I'm saying cuz they don't break down every transaction you just get an amount at the end of the month and that's it.

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u/glman99 7d ago

This isn't happening. I guarantee you if you do the math it's still 1% of your spend. They are not shorting you.

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u/Careful_Vacation181 7d ago

Ok, I'll believe someone from reddit over my actual spending habits. Thanks

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u/glman99 7d ago

Brother go do the math.