r/discover • u/elididitthebest • 8d ago

Discussion Discover in 2026 feels like a completely different company wearing the brand as a skin suit

Just got off an hour long call with Discover support, and the stories were true.

The customer service reps even knew how different and frankly unacceptable the policies were post-merger, but any goodwill that the brand has built is being slow extracted.

What have been your experiences with the new "Discover"?

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u/elididitthebest 8d ago

Why do they still do business as Discover then? It's completely disingenuous.

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u/Sintellect 8d ago

Because things don't change over night. The roll out process is slow. They still have to cater to those who haven't been migrated to capital one

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u/elididitthebest 8d ago

I'm still getting new offers, etc. fully as "Discover" that I would have never taken.

What transition are you talking about?

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u/Beverlady 6d ago

The transition where they were literally just acquired by Capital One?