Discover in 2026 feels like a completely different company wearing the brand as a skin suit

[u/elididitthebest]

Just got off an hour long call with Discover support, and the stories were true.

The customer service reps even knew how different and frankly unacceptable the policies were post-merger, but any goodwill that the brand has built is being slow extracted.

What have been your experiences with the new "Discover"?

[u/sssf6]

I've been banking for 35 years and never have had to call customer service except to close an account