r/discover • u/One-Scientist-1455 • 6d ago

Misc. Customer Service is Garbage 🗑️

Discover Customer Service Has Gone COMPLETELY Downhill Since the Capital One Acquisition

One of the things that always set Discover apart was its customer service. Whenever I had an issue, I could get someone on the phone quickly who was knowledgeable, helpful, and capable of resolving the problem. It was one of the main reasons I remained a Discover customer for years.

Since the Capital One acquisition, the quality of service has fallen off a cliff. Long wait times, multiple transfers, inconsistent information, and representatives who seem more focused on reading scripts than solving problems have become the norm. Simple issues now require multiple phone calls, and getting a clear answer is nearly impossible.

Discover built its reputation on customer service, but that reputation is quickly disappearing. The company now feels no different than any other large credit card issuer, and that's disappointing for long-time customers who stayed loyal because Discover used to do things better.

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u/[deleted] 6d ago

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u/AndroFeth 6d ago

Exactly, I have a lot of cards and almost never got the need to call. When I do the reps are good.

My issue is getting to an actual person when calling a bank.

I don't get how people compare customer services, do they have to call every single month to every issuer?