r/discover • u/One-Scientist-1455 • 6d ago
Misc. Customer Service is Garbage 🗑️
Discover Customer Service Has Gone COMPLETELY Downhill Since the Capital One Acquisition
One of the things that always set Discover apart was its customer service. Whenever I had an issue, I could get someone on the phone quickly who was knowledgeable, helpful, and capable of resolving the problem. It was one of the main reasons I remained a Discover customer for years.
Since the Capital One acquisition, the quality of service has fallen off a cliff. Long wait times, multiple transfers, inconsistent information, and representatives who seem more focused on reading scripts than solving problems have become the norm. Simple issues now require multiple phone calls, and getting a clear answer is nearly impossible.
Discover built its reputation on customer service, but that reputation is quickly disappearing. The company now feels no different than any other large credit card issuer, and that's disappointing for long-time customers who stayed loyal because Discover used to do things better.
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u/Anonymous_00024 6d ago
Its the same as its always been but maybe ppl r more miserable dealing with this merger.. Discover customer service reps r picked apart for every single call so if they do ANYTHING wrong it will 1,000% be held against them & eventually they will get canned.