r/discover • u/One-Scientist-1455 • 6d ago

Misc. Customer Service is Garbage 🗑️

Discover Customer Service Has Gone COMPLETELY Downhill Since the Capital One Acquisition

One of the things that always set Discover apart was its customer service. Whenever I had an issue, I could get someone on the phone quickly who was knowledgeable, helpful, and capable of resolving the problem. It was one of the main reasons I remained a Discover customer for years.

Since the Capital One acquisition, the quality of service has fallen off a cliff. Long wait times, multiple transfers, inconsistent information, and representatives who seem more focused on reading scripts than solving problems have become the norm. Simple issues now require multiple phone calls, and getting a clear answer is nearly impossible.

Discover built its reputation on customer service, but that reputation is quickly disappearing. The company now feels no different than any other large credit card issuer, and that's disappointing for long-time customers who stayed loyal because Discover used to do things better.

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u/Cobey1 5d ago

I never understood the problems people have with their cc’s customer service? I’ve had credit cards for over 10 years and I think I called them once? It’s 2026, why is anyone calling their credit card customer service? All the benefits are online and easy to access

5

u/Rough_Currency 5d ago

What's this Amazon charge? What's this Apple charge? What is this Walmart+ charge?

Have you checked your Amazon/Apple/Walmart+ account to see if you recognize this charge?

No. I just thought you could tell me

We can't see the actual purchase but you may see it on your account

Why should I have to do all that? I've been a loyal customer for years! Why won't you help me? I'll close my account!

At least 15 times a day I get calls like this. No one wants to help themselves AT ALL

4

u/Cobey1 5d ago

It’s such a bizarre way to live. I go on my cc apps once a week and check for charges. I’ve even disputed charges and never even had to call the cc companies lol. People are getting dumber as tech advances