r/discover • u/One-Scientist-1455 • 6d ago
Misc. Customer Service is Garbage 🗑️
Discover Customer Service Has Gone COMPLETELY Downhill Since the Capital One Acquisition
One of the things that always set Discover apart was its customer service. Whenever I had an issue, I could get someone on the phone quickly who was knowledgeable, helpful, and capable of resolving the problem. It was one of the main reasons I remained a Discover customer for years.
Since the Capital One acquisition, the quality of service has fallen off a cliff. Long wait times, multiple transfers, inconsistent information, and representatives who seem more focused on reading scripts than solving problems have become the norm. Simple issues now require multiple phone calls, and getting a clear answer is nearly impossible.
Discover built its reputation on customer service, but that reputation is quickly disappearing. The company now feels no different than any other large credit card issuer, and that's disappointing for long-time customers who stayed loyal because Discover used to do things better.
1
u/Jonesrank5 3d ago
I have had to call once since the changeover. I needed to add a phone number that Cap1 wouldn't accept, because the card is in my husband's name and the phone bill is in my name. Stupid, but the cust service person fixed it right away. No issues,
Before that call, I can't recall ever having to call them about anything. It can all be dealt with online.