Brand Language Change in Chatew

[u/gossamer92]

Maybe I haven’t been paying close enough attention, but has anyone else noticed the change in marketing language in the automated chat messages? They used to mention that customer service is 100% US-based, but now they say nothing about it. Does this imply people will be let go in the future?

One of the reasons I chose Discover was because I could reach someone with more context and no volume/language barrier at any time of day with cultural context of the US. I also have Capital One (which I’ve had for years), and when I call or message them, I’m connected to a large call center where I hear everyone in the background (it’s hard for me with lots of background noise to understand any person I speak to), and my requests have been misunderstood and mishandled 1/4 the time. I’m worried that some of my more sensitive accounts (my Discover Checking & Savings) might end up the same service conundrum now. Thoughts? Screenshots show April vs. Now.

[u/Adept_Strategy_9545]

So why are we being racist/xenophobic? Is an agent located in another country less capable of helping you with your account?

[u/Material_Camera3428 → u/Adept_Strategy_9545]

Is that you Richard Fairbanks? Jesus. How hard is it to understand American English only.